Discover Financial Services

Inbound Customer Service

Discover Financial Services

Phoenix, AZ, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Discover Financial Services is looking for an Inbound Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer service to our clients, handling inquiries, and helping to resolve any customer service issues. The ideal candidate for this position should have strong communication skills, be detail-oriented and organized, and have an understanding of customer service processes. If you are passionate about providing world-class customer service and are eager to contribute to the success of our team, we want to hear from you!Required Qualifications:• High school diploma or equivalent• 1+ year of experience in customer service or a related field• Excellent communication skills, both written and verbal• Ability to effectively manage multiple tasks• Computer proficiency with Microsoft Office Suite, including Word and Excel• Ability to work in a fast-paced environment and handle high volume of customer inquiries• Strong problem-solving and troubleshooting skills

Where is this job?
This job is located at Phoenix, AZ, USA
Job Qualifications
  • Excellent Organizational Skills

  • Ability To Work In A Fast-Paced Environment

  • Excellent Communication Skills

  • Customer Service Experience

  • Ability To Multi-Task

  • Problem Solving Abilities

  • Computer Literacy

  • Effective Time Management Skills

Required Skills
  • Quality Assurance

  • Data Entry

  • Communication

  • Time Management

  • Product knowledge

  • Negotiation

  • Conflict Resolution

  • customer service

  • Listening

  • Empathy

  • Organization

  • Patience

  • Problem-Solving

  • Multi-tasking

  • Assertiveness

Soft Skills
  • Communication

  • Leadership

  • Negotiation

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Inbound Customer Service in Phoenix, AZ, USA is from $13.00 - $20.00 per hour. This range may vary depending on the experience and qualifications of the individual.

Additional Information
Discover Financial Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 8th, 2023
Apply BeforeMay 22nd, 2025
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About Discover Financial Services

Discover Financial Services, Inc. is an American financial services company that owns and operates Discover Bank, which offers checking and savings accounts, personal loans, home equity loans, student loans and credit cards. It also owns and operates the Discover and Pulse networks, and owns Diners Club International.

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