Discover Financial Services

Manager Continuous Improvement - Home Loans

Discover Financial Services

Riverwoods, IL 60015, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Discover Financial Services, where we are dedicated to helping people achieve a brighter financial future. As the Manager of Continuous Improvement for our Home Loans division, you will play a critical role in driving efficiency and effectiveness in our processes to deliver exceptional customer experiences. We are seeking a highly motivated and experienced individual who is passionate about continuous improvement and has a proven track record of success in the mortgage industry. If you are a strategic thinker, a strong leader, and possess excellent problem-solving skills, we encourage you to apply for this exciting opportunity.

  1. Develop and implement strategies to drive continuous improvement in processes within the Home Loans division.
  2. Monitor and analyze current processes to identify areas for improvement and efficiency gains.
  3. Lead and manage a team of process improvement specialists to drive change and implement improvements.
  4. Collaborate with cross-functional teams to identify improvement opportunities and implement solutions.
  5. Develop and maintain performance metrics to track progress and measure success of process improvement initiatives.
  6. Stay up-to-date with industry best practices and market trends to continuously enhance processes and customer experiences.
  7. Conduct regular process audits to ensure compliance and identify areas for improvement.
  8. Provide training and support to team members on continuous improvement methodologies and tools.
  9. Communicate progress and results of process improvement initiatives to senior management.
  10. Foster a culture of continuous improvement and innovation within the Home Loans division.
  11. Coordinate with external partners and vendors to improve and streamline processes.
  12. Identify cost-saving opportunities and implement cost reduction initiatives.
  13. Develop and maintain a budget for continuous improvement initiatives.
  14. Collaborate with other departments and teams to streamline processes and eliminate redundancies.
  15. Ensure compliance with all regulatory requirements and company policies.
Where is this job?
This job is located at Riverwoods, IL 60015, USA
Job Qualifications
  • Extensive Knowledge Of Home Loan Products And Processes: A Manager Continuous Improvement - Home Loans Must Have A Deep Understanding Of The Home Loan Industry, Including Various Products, Regulations, And Processes.

  • Strong Analytical And Problem-Solving Skills: This Role Requires The Ability To Analyze Data, Identify Trends, And Develop Solutions To Improve The Home Loan Process And Customer Experience.

  • Experience With Process Improvement Methodologies: Candidates Should Have Experience With Continuous Improvement Methodologies Such As Lean Six Sigma, As Well As A Track Record Of Successfully Implementing Process Improvement Initiatives.

  • Excellent Communication And Leadership Skills: A Manager Continuous Improvement - Home Loans Must Be Able To Effectively Communicate With Cross-Functional Teams, Lead Process Improvement Projects, And Collaborate With Senior Management.

  • Proven Track Record Of Driving Results: Discover Financial Services Values Results-Oriented Individuals Who Have A Track Record Of Delivering Measurable Improvements In Efficiency, Cost Savings, And Customer Satisfaction.

Required Skills
  • Change Management

  • Process Improvement

  • Project Management

  • Data Analysis

  • Problem Solving

  • Team Building

  • Root Cause Analysis

  • Performance metrics

  • Lean Six Sigma

  • Strategic Thinking

  • Stakeholder management

Soft Skills
  • Communication

  • Conflict Resolution

  • Customer Service

  • Leadership

  • Time management

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Manager Continuous Improvement - Home Loans in Riverwoods, IL 60015, USA is $80,000 - $125,000 per year. This can vary depending on the specific job responsibilities, experience level, and company size. Some individuals in this role may also receive bonuses or other benefits as part of their compensation package.

Additional Information
Discover Financial Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 17th, 2024
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
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About Discover Financial Services

Discover Financial Services, Inc. is an American financial services company that owns and operates Discover Bank, which offers checking and savings accounts, personal loans, home equity loans, student loans and credit cards. It also owns and operates the Discover and Pulse networks, and owns Diners Club International.

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