Discover Financial Services

Personal/Student Loan Collections

Discover Financial Services

New Albany, OH, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Discover Financial Services is looking for an experienced and motivated Personal/Student Loan Collections Representative to join our dynamic team. As a key member of the Collections team, the successful candidate will be responsible for managing a portfolio of delinquent accounts and maintaining Discover's high standards of customer service. The ideal candidate will be a self-starter with strong problem solving and communication skills. They will have a proven professional background in loan collection, customer service, and/or related fields. The successful candidate must also possess a strong sense of ethics and a commitment to the highest standards of customer service.We are looking for a highly organized and detail-oriented professional with excellent interpersonal skills and an upbeat attitude. The successful candidate will have the ability to work independently and be driven by results. The ideal candidate should have a good understanding of the collection process and be able to work with customers to resolve their delinquencies and return them to good standing. If you are looking for an opportunity to join a growing team and make a positive impact, we want to hear from you!

Where is this job?
This job is located at New Albany, OH, USA
Job Qualifications
  • Strong Organizational Skills

  • Excellent Communication Skills

  • Customer Service Experience

  • Problem-Solving And Decision-Making Capabilities

  • Knowledge Of Collections Procedures And Laws

  • Ability To Work In A High-Pressure Environment

  • Ability To Remain Calm In Stressful Situations

  • Familiarity With Computer Systems And Databases

Required Skills
  • Documentation

  • Listening

  • organizing

  • Analytical

  • empathetic

  • Problem-Solving

  • Adaptability

  • Persuasive

  • communicating

  • Interpersonal

  • Negotiating

  • Collaborating

  • Time-Management

  • Customer-Service

  • Conflict-Resolution

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Personal/Student Loan Collections in New Albany, OH, USA is $30,000–$50,000 per year. This range may vary depending on experience, education, and other factors.

Additional Information
Discover Financial Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 8th, 2023
Apply BeforeMay 22nd, 2025
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About Discover Financial Services

Discover Financial Services, Inc. is an American financial services company that owns and operates Discover Bank, which offers checking and savings accounts, personal loans, home equity loans, student loans and credit cards. It also owns and operates the Discover and Pulse networks, and owns Diners Club International.

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