Discover Financial Services

Senior Associate IT Service Management Specialist

Discover Financial Services
New Albany, OH, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Discover Financial Services is seeking an experienced and passionate Senior Associate IT Service Management Specialist to join our team. In this role, you will be responsible for managing IT Service Management activities and processes. You will take ownership of the IT Service Management strategy and ensure its successful implementation for our clients.To excel in this role, you must have a strong technical background and a thorough understanding of IT Service Management frameworks and tools. You should also have outstanding problem-solving and communication skills, as well as the ability to work effectively in a team environment.If you are looking for a challenging and rewarding role with a successful and well-respected company, then this could be the perfect opportunity for you.

Where is this job?
This job is located at New Albany, OH, USA
Job Qualifications

  • Strong Problem Solving Skills

  • Excellent Communication Skills (Written And Verbal)

  • Ability To Work Effectively In A Team Environment

  • Knowledge Of It Service Delivery Processes

  • Understanding Of Servicenow Itsm Tool

  • Ability To Create And Manage Service Tickets

  • Experience In Itil V Framework

  • Expertise In Developing Slas And Service Level Objectives

Required Skills

  • Documentation

  • Change Management

  • Process Improvement

  • Project Management

  • Networking

  • ITIL

  • Communication

  • Incident Management

  • customer service

  • Reporting

  • Teamwork

  • Analysis

  • Monitoring

  • Problem-Solving

  • Service Delivery

Soft Skills

  • Communication

  • Leadership

  • Time management

  • Work ethic

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Associate IT Service Management Specialist in New Albany, OH, USA is $83,000 - $98,000. This salary range typically falls between $70,730 and $86,170.

Additional Information
Discover Financial Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 8th, 2023
Apply BeforeMay 22nd, 2025
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About Discover Financial Services

Discover Financial Services, Inc. is an American financial services company that owns and operates Discover Bank, which offers checking and savings accounts, personal loans, home equity loans, student loans and credit cards. It also owns and operates the Discover and Pulse networks, and owns Diners Club International.

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