Senior Collections Specialist

Are you a highly motivated and experienced professional looking for a challenging and rewarding career opportunity? Come join our team at Discover Financial Services as a Senior Collections Specialist. In this role, you will have the opportunity to utilize your strong analytical and problem-solving skills to help our customers manage their financial obligations. We are seeking a candidate with a proven track record in collections, excellent communication and negotiation skills, and the ability to thrive in a fast-paced and dynamic environment. If you are driven, customer-focused, and ready to take your career to the next level, we want to hear from you!

1. Manage and prioritize a high volume of customer accounts in a timely and efficient manner.
2. Utilize strong analytical skills to assess customer financial situations and develop appropriate collection strategies.
3. Negotiate payment arrangements and settlements with customers while maintaining a focus on company policies and procedures.
4. Communicate effectively with customers through various channels, including phone, email, and written correspondence, to resolve outstanding balances.
5. Collaborate with cross-functional teams, including legal and risk management, to address complex customer situations.
6. Stay updated on industry regulations and company policies to ensure compliance while performing collection activities.
7. Maintain accurate and detailed records of customer interactions and collection efforts.
8. Identify and escalate potential risks and issues to management for resolution.
9. Provide exceptional customer service by being empathetic and understanding while also maintaining a professional and respectful demeanor.
10. Mentor and support junior team members by sharing knowledge, providing guidance, and promoting a positive team environment.
11. Continuously strive to meet and exceed individual and team performance goals.
12. Act as a brand ambassador for Discover Financial Services by upholding company values and promoting our commitment to customer satisfaction.

According to JobzMall, the average salary range for a Senior Collections Specialist is $45,000 - $70,000 per year. However, this can vary depending on factors such as location, experience, and industry. In some cases, a Senior Collections Specialist may also receive bonuses or commission based on their performance.

Discover Financial Services, Inc. is an American financial services company that owns and operates Discover Bank, which offers checking and savings accounts, personal loans, home equity loans, student loans and credit cards. It also owns and operates the Discover and Pulse networks, and owns Diners Club International.