Customer Service Lead
Identifies and solves problems which may be brought forward by other departments, and is consulted by Customer Service Representatives when problems arise with little or no precedent. Acts as a team leader coordinating the work of others but is not a formal Supervisor. Supports in balancing the team workload. Contact point with the Supervisor for escalations and/or for cascading information to the team. Capable of leading and managing a small project. Conducts peer quality and order accuracy audits. Provides clear and succinct feedback to the Supervisor for review during scheduled coaching with team members. Create open communication with customers and field sales & service so that any changes or impact on customer expectations are timely communicated (i.e. timing of service and delivery, receipt of orders, reporting).
Associate and/or Bachelor’s degree preferred
5 years of relevant work experience in a Customer facing role preferred.
Knowledge of the existing Customer base, company policies and procedures.
Ability to work to report to work on time and perform full shift (as there is a requirement to cover different time zones)
MS Word
Google Suite applications
Time Management Skills
MS Excel skills
CRM (Salesforce)
SAP ERP implementations
Verbal communication
Motivated, self-directed and driven
written communication
Strong organizational skills
Attention to detail and accuracy
problem-solving abilities
According to JobzMall, the average salary range for a Customer Service Lead in 1300 Altura Rd, Fort Mill, SC 29708, USA is $45,000 to $60,000. This range may vary depending on experience, qualifications, and other factors.
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