Manager, Strategy & Operations - Customer Experience
Welcome to DoorDash - where we're changing the way people think about food delivery. We're looking for a highly-motivated and strategic leader to join our team as the Manager of Strategy & Operations for Customer Experience. In this role, you will have the opportunity to shape and drive the customer experience strategy for DoorDash, making a direct impact on the growth and success of our company. We're seeking someone who is passionate about delivering exceptional customer experiences, has a strong business acumen, and can effectively collaborate with cross-functional teams. If you thrive in a fast-paced, dynamic environment and are ready to take on a challenging and rewarding role, then we want to hear from you!
- Develop and implement a comprehensive customer experience strategy for DoorDash that aligns with the company's overall goals and objectives.
- Analyze customer data and feedback to identify areas for improvement and develop action plans to enhance the overall customer experience.
- Collaborate with cross-functional teams, including marketing, product, and operations, to ensure a seamless and consistent customer experience across all touchpoints.
- Manage and lead a team of customer experience professionals, providing guidance and support to drive results and foster a customer-centric culture.
- Monitor and track customer experience metrics and KPIs, identifying trends and areas of opportunity to make data-driven decisions.
- Continuously evaluate and improve processes and procedures to streamline operations and enhance the customer experience.
- Stay up-to-date on industry trends and best practices in customer experience to inform and guide strategy development.
- Serve as the main point of contact for customer experience-related initiatives and communicate updates and progress to senior leadership.
- Develop and manage budgets and resources to support customer experience initiatives.
- Represent DoorDash at industry events and conferences, sharing insights and showcasing our customer experience strategies and successes.
Experience In Customer Experience Strategy Development: Candidates Should Have A Strong Background In Developing And Implementing Customer Experience Strategies In A Fast-Paced Environment.
Proven Track Record Of Driving Business Growth: The Ideal Candidate Should Have A Track Record Of Successfully Growing And Scaling Customer Experience Initiatives To Drive Business Growth And Increase Customer Satisfaction.
Strong Analytical And Problem-Solving Skills: A Manager, Strategy & Operations - Customer Experience Should Possess Strong Analytical Skills And Have The Ability To Identify And Solve Complex Problems Related To Customer Experience.
Excellent Communication And Interpersonal Skills: This Role Requires Regular Interaction With Cross-Functional Teams And Stakeholders. Therefore, Candidates Should Have Strong Communication And Interpersonal Skills To Effectively Collaborate And Build Relationships.
Leadership And Team Management Experience: As A Manager, This Role Requires Leading And Managing A Team Of Professionals. Candidates Should Have Previous Experience In Team Management And The Ability To Motivate And Develop Team Members To Achieve Goals.
Process Improvement
Project Management
Data Analysis
Communication
Market Research
Budget management
customer service
Performance metrics
Team Leadership
customer satisfaction
Problem-Solving
Stakeholder management
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Manager, Strategy & Operations - Customer Experience in Atlanta, GA, USA is $80,000 - $120,000 per year. This can vary depending on the specific company, level of experience, and other factors.
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