HR Service Center Representative

Welcome to Drexel University! We are seeking a highly motivated individual to join our dynamic Human Resources team as a Service Center Representative. In this role, you will serve as the first point of contact for all HR inquiries, providing exceptional customer service to our university community. We are looking for a professional with strong communication skills, a passion for helping others, and a commitment to accuracy and attention to detail. If you are eager to contribute to the success of our university and support our diverse and talented workforce, we invite you to apply for this exciting opportunity.

1. Serve as the first point of contact for all HR inquiries from the university community.
2. Provide exceptional customer service to all individuals contacting the HR service center.
3. Respond to inquiries in a timely and professional manner, utilizing appropriate communication methods.
4. Demonstrate strong knowledge of HR policies and procedures to accurately answer questions and address concerns.
5. Maintain accurate and organized records of all inquiries and their resolutions.
6. Collaborate with other HR team members to resolve complex or sensitive issues.
7. Continuously strive to improve the efficiency and effectiveness of the HR service center.
8. Keep up-to-date with any changes or updates to HR policies and procedures.
9. Educate and guide employees on available HR resources and self-service options.
10. Maintain confidentiality and handle sensitive information with discretion.
11. Uphold the university's values and promote a positive image of the HR department.
12. Attend training sessions and professional development opportunities to enhance knowledge and skills.
13. Contribute to a positive and inclusive work environment within the HR team.
14. Participate in various HR projects and initiatives as needed.
15. Represent Drexel University and the HR department in a professional and courteous manner at all times.

According to JobzMall, the average salary range for a HR Service Center Representative in Philadelphia, PA, USA is between $40,000-$55,000 per year. However, the salary may vary depending on factors such as experience, education, and the specific company and industry.

Drexel University is a private research university with its main campus in Philadelphia, Pennsylvania. It was founded in 1891 by Anthony J. Drexel, a financier and philanthropist. Founded as Drexel Institute of Art, Science, and Industry, it was renamed Drexel Institute of Technology in 1936, before assuming the name Drexel University in 1970. There is 70 undergraduate programs and more than 100 master's, doctoral, and professional programs at the university. Drexel's cooperative education program (co-op) is a prominent aspect of the school's degree programs, offering students the opportunity to gain up to 18 months of paid, full-time work experience in a field relevant to their undergraduate major or graduate degree program prior to graduation.