DuPont

Technical Service Specialist

DuPont
Richmond, VA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

We are looking for a talented and customer-driven Technical Service Specialist to join our DuPont team! In this exciting role, you will be responsible for providing technical support services to our customers and supporting the sales team in the successful execution of projects. To be successful in this role, you must have a strong technical background and excellent customer service skills. You must also possess excellent communication skills, a strong ability to multitask, and a willingness to take initiative. The ideal candidate will be highly organized and detail-oriented with a passion for providing exceptional customer service. If you have a strong technical background and an enthusiasm for helping customers succeed, we want to hear from you!

Responsibilities:

  1. Provide technical support services to customers and support the sales team in the successful execution of projects.
  2. Diagnose and troubleshoot customer inquiries regarding technical issues.
  3. Develop and maintain positive customer relationships.
  4. Gather customer requirements and provide appropriate solutions.
  5. Utilize customer service software to track customer interactions.
  6. Monitor customer feedback and provide timely resolutions to any issues.
  7. Keep up-to-date on product information and provide customers with knowledge base resources.
  8. Liaise with internal departments to ensure customer requests are met.
  9. Prepare and present technical presentations to customers.
  10. Track customer accounts and generate reports.
Where is this job?
This job is located at Richmond, VA, USA
Job Qualifications

  • Excellent Customer Service Skills

  • Knowledge Of Safety Regulations And Procedures

  • Strong Technical Background

  • Knowledge Of Chemical Manufacturing Processes

  • Ability To Troubleshoot Complex Problems

  • Ability To Work Independently Or As Part Of A Team

  • Excellent Communication And Organizational Skills

  • Knowledge Of Quality Assurance Systems

Required Skills

  • Documentation

  • Networking

  • Troubleshooting

  • Data Analysis

  • Network Administration

  • Technical Support

  • Problem Solving

  • Database Management

  • customer service

  • Systems analysis

  • IT support

  • Software Installation

  • System Administration

  • Hardware Maintenance

  • Systems Configuration

Soft Skills

  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Positive Attitude

  • collaboration

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Technical Service Specialist in Richmond, VA, USA is $50,000 to $74,000 per year. The exact salary for an individual Technical Service Specialist in Richmond, VA, USA will depend on their specific experience and qualifications.

Additional Information
DuPont is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 10th, 2023
Apply BeforeMay 22nd, 2025
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About DuPont

DuPont is one of the world's largest producers of chemicals and science-based products. In 2017, the company merged with Dow Chemical, forming a new company called DowDuPont (DWDP), of which DuPont continues to operate as a subsidiary.

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