Customer Support Specialist

Eastern Bank is looking for an experienced Customer Support Specialist to provide world-class customer service to our customers. We seek an enthusiastic individual that is passionate about customer service and has the ability to think quickly and work independently.As our Customer Support Specialist, you will be responsible for providing excellent customer service to our customers through phone, email, and chat. You will be an expert on Eastern Bank’s products and services and have the ability to troubleshoot customer issues and provide solutions.The ideal candidate for this position will have outstanding communication and problem-solving skills, a strong customer service mindset, and the ability to work independently and handle multiple tasks. You should be an energetic team player with the ability to build relationships with customers and colleagues.The successful candidate must possess a high school diploma or equivalent and at least two years of customer service or related experience. You should be comfortable working in a fast-paced environment and have a strong work ethic. Experience with customer service software and basic computer skills is also preferred.If you have an unwavering commitment to customer service and the ability to deliver top-notch customer service, we want to hear from you!

Responsibilities:

1. Provide world-class customer service to Eastern Bank customers via phone, email, and chat.
2. Troubleshoot customer issues and provide solutions in a timely and efficient manner.
3. Become an expert on Eastern Bank's products and services.
4. Build relationships with customers and colleagues.
5. Work independently and manage multiple tasks in a fast-paced environment.
6. Utilize customer service software and basic computer skills.
7. Maintain a strong commitment to customer service and consistent delivery of top-notch customer service.
8. Ensure compliance with all relevant banking regulations.

According to JobzMall, the average salary range for a Customer Support Specialist in Lynn, MA, USA is $36,000 to $44,000 per year. Salaries can vary depending on experience, skills, and certifications.

Founded in 1818 and based in Boston, Eastern Bank is the largest and oldest mutual bank in the United States, with $10 billion in assets and over 120 locations serving communities in eastern Massachusetts and southern and coastal New Hampshire.