eBay Customer Service Agent
As a teammate, you will review accounts, assist our Members with their Payments issues/questions as well as identify potentially risky and fraudulent activity. You will need to take appropriate action for eBay to ensure a safe and compliant trading platform for our community. Provides engaging and compassionate customer service in a dynamic call center environment focusing on making and receiving payments. Implements conflict management skills to de-escalate calls in a way that builds a positive customer experience. Maintains high-performance metrics including quality, adherence, and customer satisfaction. Effectively utilizes written and verbal communication to serve the needs of eBay customers. Engages in development sessions with Team Leaders and Coaches.
3+ years of call center or customer service related experience.
Interest in skill-development and career growth.
Experience with payments and/or fraud and risk is a plus!
The ability to meet strict attendance guidelines and thrive in a scheduled environment.
Time Management
Conflict Management
Creative thinking skills
Great customer service skills
Process Improvement
Verbal communication
Prioritizing skills
written communication
Results-Driven
According to JobzMall, the average salary range for a eBay Customer Service Agent in 7700 W Parmer Ln, Austin, TX 78729, USA is $25,000 to $35,000 per year.
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eBay, Inc. operates as a commerce leader company including Marketplace, StubHub, and Classifieds platforms. It engages in the provision of investments and acquisitions to help enable commerce on platforms for buyers and sellers online or on mobile devices. It includes marketing services, including classifieds, and advertising.
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