Customer Training Specialist

The Training Specialist’s primary function is developing and delivering customer education and optimization opportunities for EBSCO products, services, and enhancements. This includes the creation and maintenance of customer-facing video content, as well as delivery of live, online training for customers. Proactively building territory plans for assigned territory/market with input from Management and Sales. Arranging, researching, customizing and conducting live (synchronous), online and onsite product training for customers Guiding learners across the lifecycle of their EBSCO products, including best practices and product expertise. Identifying desired customer learning objectives and outcomes, based on customer/stakeholder needs assessments Developing quality, branded educational videos and guided learning paths for our products. Recording and editing video and audio content. Engaging with internal and external stakeholders.

According to JobzMall, the average salary range for a Customer Training Specialist in 2 Washington St, Ipswich, MA 01938, USA is $42,000 - $65,000. This range is based on the job postings found in the area and the salaries reported by employers.

EBSCO Information Services is the leading provider of information resources for institutions including discovery, journal and e-package services, research databases, e-books, digital archives, healthcare resources, corporate resources, readers’ advisory and more. EBSCO serves the research needs of academic institutions, schools and public libraries plus hospitals and medical institutions, corporations and government agencies.