E-Content Analyst

Perform Global Knowledge Base package maintenance activities meeting the departmental KPIs, by accurately adding new metadata and content, validating the correctness of metadata, and reconcile questionable data. Conduct regular analysis of publisher supplied data and content feeds to ensure comprehensiveness, quality, and accuracy of the metadata and communicate the correct requirements to content providers as necessary. Communicate and work with content providers to resolve customer service requests, obtain necessary metadata needed to maintain the Global Knowledge Base, and address additional issues as they arise. Demonstrate customer focus by timely analysis and resolution of errors and incidents reported by customers. Assist with maintaining the department documentation and training manuals, including identifying best practices and championing workflow improvements. Participate and contribute in team wide initiatives related to the quality of the GKB as needed.

According to JobzMall, the average salary range for a E-Content Analyst in 2 Washington St, Ipswich, MA 01938, USA is between $36,000 and $50,000 per year. This range is based on the salary data available from salary surveys and job postings.

EBSCO Information Services is the leading provider of information resources for institutions including discovery, journal and e-package services, research databases, e-books, digital archives, healthcare resources, corporate resources, readers’ advisory and more. EBSCO serves the research needs of academic institutions, schools and public libraries plus hospitals and medical institutions, corporations and government agencies.