EBSCO Information Services

Technical Support Representative

EBSCO Information Services

2800 Meridian Pkwy, Durham, NC 27713, USA
Full-TimeDepends on ExperienceEntry LevelBachelors
Job Description

We are seeking hard-working individuals eager to work in a fast-paced environment to help resolve customer issues and ensure they get the most out of our products. Makes customers and their needs a primary focus. Develops and sustains productive customer relationships. Maintains stable performance when under heavy pressure or stress. The representative will help address setup and support needs for NoveList products via email, chat, and phone with an emphasis on excellent customer service.

Where is this job?
This job is located at 2800 Meridian Pkwy, Durham, NC 27713, USA
Job Qualifications
  • Two or more years of experience in a technical support role.

  • Previous experience working/volunteering at public library preferred

Required Skills
  • HTML

  • CSS

  • MS Excel

  • MS Word

  • MS Outlook

  • SQL reporting

Soft Skills
  • Communication

  • Multitasking

  • Problem Solving

  • Detail Oriented

Compensation

According to JobzMall, the average salary range for a Technical Support Representative in 2800 Meridian Pkwy, Durham, NC 27713, USA is $28,000 to $44,000. This range is based on salaries submitted to JobzMall by employers and employees.

Additional Information
EBSCO Information Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 28th, 2020
Apply BeforeMay 22nd, 2025
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About EBSCO Information Services

EBSCO Information Services is the leading provider of information resources for institutions including discovery, journal and e-package services, research databases, e-books, digital archives, healthcare resources, corporate resources, readers’ advisory and more. EBSCO serves the research needs of academic institutions, schools and public libraries plus hospitals and medical institutions, corporations and government agencies.

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