Technical Support Representative

Effectively utilize customer support skills to maintain a positive working relationship between sales, its customers and partners. Demonstrate positive customer support skills validated by maintaining a high level of customer satisfaction. Provide first line diagnostic/troubleshooting support and technical expertise via phone and email to ensure customer satisfaction Answer customer questions and inquiries across entire suite of EBSCO products. Perform problem determination / problem source identification to understand the root cause of a customer’s issue. Instruct clients with explanation of product features, installation, configuration, and deployment of product upgrades both verbally and in writing. Troubleshoot and resolve specific product related issues while maximizing customer satisfaction. Conduct independent research in order to find solutions to customer problems.

According to JobzMall, the average salary range for a Technical Support Representative in 376 Boston St, Topsfield, MA 01983, USA is $33,000 to $45,000 per year. The salary range can vary depending on the experience and qualifications of the individual.

EBSCO Information Services is the leading provider of information resources for institutions including discovery, journal and e-package services, research databases, e-books, digital archives, healthcare resources, corporate resources, readers’ advisory and more. EBSCO serves the research needs of academic institutions, schools and public libraries plus hospitals and medical institutions, corporations and government agencies.