IT Technician - Helpdesk

1 Edwards Way, Irvine, CA 92614, USA

Full-TimeDepends on ExperienceSenior LevelHigh school or equivalent

Job Description

Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes). Manage installation of desktops, laptops, peripheral equipment and other IT related hardware. Training users in various situations, educating them regarding use of hardware, its software and related systems. Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed. Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1/2). Provide appropriate visibility of costs related to service requests and comply to approval requirements. Assist the business with tablet and mobile device support to meet operational / business needs.

Where is this job?

This job is located at 1 Edwards Way, Irvine, CA 92614, USA

Job Qualifications

3 years of IT hardware/software experience
Experience using Help Desk ticketing software to manage service tickets
Ability to perform IT hardware and software diagnostics and repairs
Ability to configure and use and maintain CISCO IP Phones

Required Skills

MS Excel
MS Word
MS Outlook
Active Directory
Customer Service skills
Troubleshooting skills
Cable management skills

Soft Skills

Adaptable
Multitasking
Problem Solving
Verbal communication
written communication

Compensation

According to JobzMall, the average salary range for a IT Technician - Helpdesk in 1 Edwards Way, Irvine, CA 92614, USA is $50,000 - $65,000 per year. This range is based on salaries reported by employers who post jobs on JobzMall.

Additional Information

Edwards Lifesciences is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 19th, 2022

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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