Customer Care Representative

At Elevance Health, we are looking for a Customer Care Representative to join our team. This individual will be responsible for delivering excellent customer service to our clients, as well as providing them with comprehensive support when needed.The ideal candidate for this position will be an enthusiastic and outgoing individual who is passionate about providing great customer service. They should also have excellent communication skills, be highly organized, and have a positive attitude. The following qualifications are required:• A minimum of 2 years of customer service experience• Proficiency in using Microsoft Office and customer service software• Strong problem solving and multitasking skills• Ability to quickly build relationships with customers• Excellent time management and organizational skills• Ability to work in a fast-paced environmentIf you think you are the right fit to join our team, we would love to hear from you. We look forward to receiving your application and learning more about how you can help bring exceptional customer service to Elevance Health.

Responsibilities:

• Respond to customer inquiries in a timely and professional manner.

• Provide customers with information about Elevance Health services.

• Resolve customer service issues in a prompt and effective manner.

• Identify customer needs and provide appropriate solutions.

• Investigate and respond to customer complaints.

• Respond to customer inquiries via phone, email, and live chat.

• Maintain customer service records in database software.

• Develop and maintain relationships with customers.

• Monitor customer service metrics and suggest improvements.

• Remain up-to-date on product and service information.

• Monitor customer feedback and suggest solutions to improve customer service experience.

• Assist with training new customer service staff.

• Adhere to customer service standards and policies.

According to JobzMall, the average salary range for a Customer Care Representative in Indianapolis, IN, USA is $31,000 to $45,000 per year. This range can vary depending on the experience and qualifications of the applicant.

Elevance Health, Inc. is an American health insurance provider. The company's services include medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans through affiliated companies such as Anthem Blue Cross and Blue Shield, Empire BlueCross BlueShield in New York State, Anthem Blue Cross in California,Wellpoint, and Carelon.It is the largest for-profit managed health care company in the Blue Cross Blue Shield Association. As of 2022, the company had 46.8 million members within their affiliated companies' health plans. Prior to June 2022, Elevance Health was named Anthem, Inc.