Customer Service Change Order Specialist

Welcome to Emerson Electric, a global leader in technology and engineering solutions. We are currently seeking a customer service change order specialist to join our dynamic team. As a customer service change order specialist, you will play a critical role in ensuring customer satisfaction by managing change orders and providing exceptional support to our clients. If you are a detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you. Come join us and be a part of our innovative and collaborative team at Emerson Electric.

1. Manage change orders from initiation to completion, ensuring accuracy and timely delivery.
2. Communicate with customers to gather necessary information and documentation for change orders.
3. Review and analyze change order requests for feasibility and impact on project timelines and budget.
4. Collaborate with cross-functional teams to determine appropriate course of action for change orders.
5. Prepare and process change order documentation, including pricing, specifications, and other relevant information.
6. Monitor change order status and provide regular updates to customers and internal stakeholders.
7. Address customer inquiries and concerns related to change orders in a timely and professional manner.
8. Identify and escalate any potential issues or roadblocks in the change order process.
9. Maintain accurate and organized records of change orders and associated documents.
10. Continuously strive to improve the change order process and provide suggestions for efficiency and effectiveness.
11. Adhere to company policies and procedures related to change orders and customer service.
12. Collaborate with sales and account management teams to identify opportunities for additional change orders.
13. Stay current on industry trends and best practices related to change order management.
14. Uphold the company's commitment to delivering exceptional customer service and ensuring customer satisfaction.
15. Work collaboratively with team members to achieve shared goals and objectives.

According to JobzMall, the average salary range for a Customer Service Change Order Specialist in Marshalltown, IA 50158, USA is $35,000 - $45,000 per year. However, this can vary depending on the specific company, experience level, and job responsibilities. It is always best to research the salary range for a specific job at a specific company to get a more accurate understanding of potential earnings.

Emerson Electric Co. engages in manufacturing and developing process controls systems, valves and analytical instruments. It operates through the following segments: Process Management, Industrial Automation, Network Power, Climate Technologies, and Commercial and Residential Solutions.