Epson

Product Support Specialist

Epson
3131 Katella Ave, Los Alamitos, CA 90720, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Provide detailed reports to SEC by studying the Epson Remote Monitoring data and product trend. Involved in the post launch support of the Epson’s BIJ/Colorworks products. Develop Pre and Post launch related technical support training, Technical Bulletins & Training Videos. Work effectively with Product Marketing team, Sales team and SEC during the pre-launch process. Analyze failure data, identify product issues and work with SEC towards increasing product reliability. Review repair and field trend data to identify top product issues and resolutions. Deliver service support and hardware repair training for call center staff and service partners. Basic project management skills are required to run a project with minimal supervision. Facilitate and independently handle the escalation process for assigned product lines.

Where is this job?
This job is located at 3131 Katella Ave, Los Alamitos, CA 90720, USA
Job Qualifications

  • Minimum 5-8 years experience

  • Strong analysis and problem solving experience

  • Printer hardware repair experience required

Required Skills

  • Adobe Photoshop

  • Adobe Illustrator

  • Time Management

  • Record Keeping Skills

  • Data analysis and reporting skills

Soft Skills

  • Verbal communication

  • Prioritizing skills

  • written communication

  • Self-Motivated

  • Attention to detail

Compensation

According to JobzMall, the average salary range for a Product Support Specialist in 3131 Katella Ave, Los Alamitos, CA 90720, USA is between $42,000 and $56,000 per year.

Additional Information
Epson is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 7th, 2021
Apply BeforeMay 22nd, 2025
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About Epson

Seiko Epson Corporation, or simply Epson, is a Japanese electronics company and one of the world's largest manufacturers of computer printers, and information and imaging related equipment.

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