Head of NEO Support & Repair CU SGPH

Welcome to Ericsson, a global leader in telecommunications and technology solutions. We are currently seeking a highly skilled and experienced individual to join our team as the Head of NEO Support & Repair CU SGPH. In this role, you will be responsible for overseeing the support and repair operations for our NEO products, ensuring the highest level of customer satisfaction and technical excellence. We are looking for a dynamic and detail-oriented leader who thrives in a fast-paced environment and is dedicated to providing exceptional service to our customers. If you have a strong background in telecommunications and a passion for driving results, we invite you to apply for this exciting opportunity.

1. Develop and implement strategies for the support and repair operations of NEO products, in alignment with the overall business goals and objectives.
2. Oversee the day-to-day activities of the support and repair team, providing guidance, direction, and feedback to ensure high quality and efficient operations.
3. Monitor and analyze customer feedback and performance metrics to identify areas for improvement and implement corrective actions.
4. Collaborate with cross-functional teams to ensure timely resolution of technical issues and customer inquiries.
5. Develop and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams.
6. Manage the budget and resources for the support and repair operations, ensuring efficient and cost-effective processes.
7. Stay updated on industry trends and advancements in telecommunications technology, and incorporate them into the support and repair operations to enhance customer experience.
8. Conduct regular performance evaluations and provide coaching and training to team members to enhance their skills and knowledge.
9. Ensure compliance with company policies and procedures, as well as regulatory requirements, in all support and repair activities.
10. Drive a culture of continuous improvement, innovation, and excellence within the support and repair team.
11. Represent the company at industry events and conferences, showcasing our support and repair capabilities and promoting our brand.
12. Prepare and present regular reports to senior management on the performance of the support and repair operations, highlighting key achievements, challenges, and recommendations for improvement.

According to JobzMall, the average salary range for a Head of NEO Support & Repair CU SGPH in Singapore is between $6,000 to $8,000 per month. This may vary depending on the specific company, industry, and level of experience.

LM Ericsson Telefon AB provides telecommunications equipment and related services to mobile and fixed network operators globally. The company operates through three segments: Networks, Global Services and Support Solutions.