Ericsson

Network Support Engineer

Ericsson
6300 Legacy Dr, Plano, TX 75024, USA
Full-TimeDepends on ExperienceSenior LevelBachelors
Job Description

Facilitate quality solving and resolution to technical issues raised by the customer. These issues can be essential, highly sophisticated problems that may span multiple platforms and technologies: IMS, DES, BSS and Core on bare metal, Cloud Native and Virtualized platforms. Coordinate closely with various teams/organizations within Ericsson and with 3rd party vendors. Presentation of outage reports and root cause analysis to the customer. Participate with different levels of Regional, Global Support management for HOT and critical issues. Identify areas of improvement in ways of working for our support organization and suggest/implement improvements. Build and expand personal technical expertise, stay on top of customer and market technology trends and developments. Commitment to learning, collaboration, mentoring, and cross skilling.

Where is this job?
This job is located at 6300 Legacy Dr, Plano, TX 75024, USA
Job Qualifications

  • Minimum of 5 - 10 years of demonstrated ability with hands on experiences in BCSS Products

  • Possess in-depth knowledge of Wireless, Cellular, and Core technologies

  • Ability and willingness to work on flexible schedule including weekend and night

  • Ability to work and to make decisions independently and under time pressure

Required Skills

  • Customer Service skills

  • Troubleshooting skills

  • Time Management Skills

  • Root-Cause Analysis

  • OpenStack / RHEL

  • Cloud and Virtualization technologies

Soft Skills

  • Driven and self-motivated

  • Prioritizing skills

  • Multitasking Skills

  • Adaptability

  • Problem-Solving

  • Detail Oriented and Organized

  • Verbal and Written Communication

Compensation

According to JobzMall, the average salary range for a Network Support Engineer in 6300 Legacy Dr, Plano, TX 75024, USA is $55,842 to $83,521 per year. This range is based on the salary data collected from various job postings on the site.

Additional Information
Ericsson is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 20th, 2022
Apply BeforeMay 22nd, 2025
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About Ericsson

LM Ericsson Telefon AB provides telecommunications equipment and related services to mobile and fixed network operators globally. The company operates through three segments: Networks, Global Services and Support Solutions.

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