Welcome to Etsy - the world-renowned online marketplace for unique and handmade goods. As our platform continues to grow, we are seeking a skilled and proactive Crisis Manager to join our team. This is a unique opportunity to make a meaningful impact by leading our crisis management efforts and safeguarding the reputation and integrity of our brand. We are looking for a highly organized and strategic thinker with a strong understanding of crisis communication, as well as experience in handling complex and high-stakes situations. If you are passionate about protecting and promoting a brand that values creativity, community, and sustainability, we encourage you to apply for this role.
- Develop and implement a comprehensive crisis management plan for the company.
- Monitor potential crises and proactively identify potential risks to the brand.
- Serve as the main point of contact for all crisis-related communications.
- Quickly assess and respond to crisis situations in a calm and effective manner.
- Collaborate with cross-functional teams to develop and execute crisis communication strategies.
- Build and maintain relationships with key stakeholders, including media, customers, and internal teams.
- Conduct thorough research and analysis to inform crisis management decisions.
- Stay up-to-date on industry trends and best practices in crisis management and communication.
- Prepare and train company spokespeople for potential crisis scenarios.
- Evaluate and report on the effectiveness of crisis management efforts.
- Ensure all crisis communications align with the company's values and brand messaging.
- Maintain a high level of confidentiality and handle sensitive information with discretion.
- Effectively manage and delegate tasks to a crisis management team.
- Stay organized and manage multiple crises simultaneously.
- Continuously review and improve upon the crisis management plan to ensure its effectiveness.
Strong Communication Skills: Crisis Managers At Etsy Must Possess Excellent Communication Skills In Order To Effectively Communicate With Various Stakeholders, Including Employees, Customers, And The Media. They Must Be Able To Clearly And Concisely Convey Information During Times Of Crisis And Also Be Able To Actively Listen And Address Concerns.
Crisis Management Experience: A Minimum Of 3-5 Years Of Experience In Crisis Management Is Typically Required For A Crisis Manager Role At Etsy. This Experience Should Include Managing And Successfully Resolving Crises In A Fast-Paced And High-Pressure Environment.
Strategic Thinking: Crisis Managers At Etsy Must Have Strong Strategic Thinking Skills In Order To Anticipate Potential Crises And Develop Effective Crisis Management Plans. They Must Also Be Able To Quickly Adapt And Make Decisions Under Pressure.
Knowledge Of E-Commerce Industry: A Deep Understanding Of The E-Commerce Industry, Specifically In The Context Of Etsy's Business Model, Is A Valuable Qualification For A Crisis Manager At Etsy. This Includes Knowledge Of Industry Trends, Potential Risks, And Best Practices For Crisis Management In The E-Commerce Space.
Team Management Skills: Crisis Managers At Etsy Must Have Experience Managing Teams In High-Stress Situations And Be Able To Effectively Delegate Tasks And Responsibilities. They Must Also Be Able To Provide Guidance, Support, And Motivation To Their Team Members During A Crisis.
Strategic Planning
Problem Solving
Conflict Resolution
Decision Making
Team Leadership
Risk assessment
Adaptability
Stakeholder management
Crisis Communication
Crisis Response
Crisis Mitigation
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Crisis Manager in New York, NY, USA is $79,000 - $131,000 per year. This may vary depending on the specific industry, company, and level of experience of the individual.
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Etsy is the global marketplace for unique and creative goods. Within our markets, millions of people around the world connect, both online and offline, to make, sell and buy unique goods. We also offer a wide range of Seller Services and tools that help creative entrepreneurs start, manage and scale their businesses.
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