Experian

Customer Success Analyst

Experian

Allen, TX, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

We are looking for an experienced and driven Customer Success Analyst to join the Experian team. The ideal candidate will be passionate about providing exceptional customer service and have a strong understanding of customer success principles.To be successful in this role, you should have excellent communication skills, a proactive attitude, and the ability to troubleshoot customer issues. You should also have a deep knowledge of customer success strategies, techniques, and best practices.The Customer Success Analyst will be responsible for helping customers achieve their desired results through our products and services. You will act as the primary point of contact for customers, provide technical support, and work proactively to ensure customer satisfaction.

Where is this job?
This job is located at Allen, TX, USA
Job Qualifications
  • Excellent Communication And Interpersonal Skills

  • Ability To Understand Customer Needs And Develop Solutions

  • Ability To Work Independently And As Part Of A Team

  • Strong Customer Service Skills

  • Analytical And Problem-Solving Skills

  • Knowledge Of Customer Success Techniques And Best Practices

  • Knowledge Of Customer Relationship Management (Crm) Systems

  • Ability To Prioritize And Manage Multiple Tasks

Required Skills
  • Process Improvement

  • Training

  • Troubleshooting

  • Data Analysis

  • Communication

  • Technical Support

  • Product knowledge

  • Negotiation

  • CRM

  • Salesforce

  • customer service

  • Reporting

  • Collaboration

  • Analysis

  • Problem-Solving

Soft Skills
  • Communication

  • Leadership

  • Negotiation

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Customer Success Analyst in Allen, TX, USA is between $40,000 and $60,000 per year. This salary range may vary depending on the company and the qualifications of the individual.

Additional Information
Experian is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 6th, 2023
Apply BeforeMay 22nd, 2025
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About Experian

Experian plc is an Irish-domiciled multinational consumer credit reporting company. Experian collects and aggregates information on over one billion people and businesses including 235 million individual U.S. consumers and more than 25 million U.S. businesses.

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