Manager, NOC Operations

801 5th Ave, Seattle, WA 98104, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Responsible for upholding F5’s business code of ethics & for promptly reporting violations of the code or other company policies. Directly manage a team of NOC analysts/engineers. Ensure operational procedures are followed. Engage with customers via phone, email or in person to ensure we are providing a good service and maintaining excellent Customer Satisfaction. Be able to communicate IT, networking and security concepts to customers at all levels of experience and responsibility. Ensure the NOC team is always adhering to F5 Core Values. Work closely with the Shape and Silverline SOC Management Team to identify and implement operational efficiencies and/or implement service improvements and mitigate operational risks to customers and to F5. Ensure procedures for all NOC teams are documented and kept up to date. Develop and implement processes for tracking key operational metrics.

Where is this job?

This job is located at 801 5th Ave, Seattle, WA 98104, USA

Job Qualifications

Minimum of 3 years leading and running support team (supervisor, tech lead) experience in an operations environment
Background in customer service/support and IT, network or IT security incident management
Experience driving efficiencies, handling growth, and delivering results
Working knowledge of APM and/or monitoring tooling

Required Skills

Time Management
MS Excel skills
Analytical skills (data driven)
IT security incident management

Soft Skills

Process Improvement
Communication Skills
Adaptability
Detail Oriented and Organized
Multi-tasker

Compensation

According to JobzMall, the average salary range for a Manager, NOC Operations in 801 5th Ave, Seattle, WA 98104, USA is $73,000 - $92,000 per year.

Additional Information

F5 Networks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedApril 17th, 2021

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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