Support Engineer - Salesforce

3545 N First St, San Jose, CA 95134, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Provide L2/L3 production support to the Salesforce platform in a timely manner. Serve as an escalation point for internal customer support and product teams. Perform root cause analysis to resolve customer escalated technically complex issues and resolve the problem or qualify appropriately. Respond to critical production operational issues and follow up with the team for resolution. Support ongoing Salesforce administration (create users, profiles, workflow, approvals, reports, dashboards, email templates etc.). Describe issues and work with the development team on implementing a technical solution. Understand the business needs and provide resolution/workaround to the user's problem. Generate custom reports based on the business need. Monitor the application through tools and take appropriate steps to prevent failures and restore service. Using Data loader to insert, update, and delete Accounts, Contacts, Opportunity, Products.

Where is this job?

This job is located at 3545 N First St, San Jose, CA 95134, USA

Job Qualifications

Strong skills to connect with members in different roles on a Scrum team.
Experience using Salesforce data tools such as Data Loader, Visual Studio Code, Excel Connector, Demand Tools, Eclipse Force.com
Ability to design, config, code, test, debug, and maintain Salesforce platform.
5+ years of experience in Salesforce and Salesforce Community Support.

Required Skills

XML
Javascript
HTML
VisualForce
SOQL
Great time management
Lightning Design

Soft Skills

Driven and self-motivated
Prioritizing skills
Communication Skills
Detail Oriented and Organized
Multi tasker
Flexible Approach
problem-solving abilities

Compensation

According to JobzMall, the average salary range for a Support Engineer - Salesforce in 3545 N First St, San Jose, CA 95134, USA is approximately $59,000 - $86,000. This salary range is an estimate and may vary based on location, experience, and other factors.

Additional Information

F5 Networks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 14th, 2022

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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