Customer Experience Agent

At Fanatics, we believe that a great customer experience is essential to the success of our business. We are looking for an enthusiastic and passionate Customer Experience Agent to join our team and deliver a superior customer experience.The ideal candidate for this role should have a strong customer service background, excellent communication and problem solving skills, and be able to multi-task in a fast-paced environment. Our Customer Experience Agents are the face of our company, and they must be able to provide excellent customer service while representing the Fanatics brand.We are looking for an individual who has a strong customer service mindset and enjoys providing excellent service to our customers. Our Customer Experience Agents must be patient, empathetic, and attentive to customer needs. If you have a passion for helping people and a positive attitude, we’d love to hear from you!

Responsibilities: • Provide superior customer service to Fanatics customers • Respond to customer inquiries and complaints in a timely and professional manner • Identify customer needs and provide appropriate solutions • Multi-task in a fast-paced environment • Maintain a positive attitude and adhere to company policies and procedures • Monitor customer feedback and suggest changes to improve the customer experience • Demonstrate a strong customer service mindset • Demonstrate excellent communication and problem-solving skills • Represent the Fanatics brand in a positive manner

According to JobzMall, the average salary range for a Customer Experience Agent in Jacksonville, FL, USA is $41,000 to $65,000 per year. This range is based on the data of the salaries of people working in similar positions in the same area.

Fanatics, Inc. is an American online retailer of licensed sportswear, sports equipment, and merchandise, formed in 1995 and headquartered in Jacksonville, Florida. As the global leader in licensed sports merchandise, Fanatics is changing the way fans purchase their favorite team apparel and jerseys through an innovative, tech-infused approach to making and selling fan gear in today’s on-demand culture. Powering multi-channel commerce for the world’s biggest sports brands, Fanatics offers the largest collection of timeless and timely merchandise whether shopping online, on your phone, in stores, in stadiums or on-site at the world’s biggest sporting events.