Director, VIP Account Management

At Fanatics, we are on a mission to deliver the ultimate fan experience. We are looking for a Director of VIP Account Management who has a passion for delivering exceptional customer service and building relationships with key accounts. The ideal candidate will have a proven record of success in a customer-facing role, excellent problem-solving skills, and the ability to think strategically and act tactically. The successful candidate will be a leader who can inspire and motivate their team to reach their goals.This role requires someone who is highly organized, detail-oriented, and able to manage multiple tasks simultaneously while maintaining a high level of customer service. The ideal candidate must have experience in building and managing relationships with key customers, be highly knowledgeable in the areas of customer service and account management, and be comfortable working with a broad team of stakeholders. They must also be experienced in dealing with customer escalations, possess exceptional communication skills and be able to make decisions quickly and accurately.If you are a motivated leader with a passion for delivering unrivaled customer experiences, we want to hear from you!

Responsibilities:

1. Provide exceptional customer service and build relationships with key accounts.
2. Lead and motivate a team to reach their goals.
3. Manage multiple tasks simultaneously while maintaining a high level of customer service.
4. Build and manage relationships with key customers.
5. Possess strong knowledge in the areas of customer service and account management.
6. Work with a broad team of stakeholders.
7. Handle customer escalations quickly and accurately.
8. Possess exceptional communication skills.
9. Make decisions quickly and accurately.

According to JobzMall, the average salary range for a Director, VIP Account Management is $85,000 to $155,000 per year. This range can vary depending on the company, the individual's experience, and the location.

Fanatics, Inc. is an American online retailer of licensed sportswear, sports equipment, and merchandise, formed in 1995 and headquartered in Jacksonville, Florida. As the global leader in licensed sports merchandise, Fanatics is changing the way fans purchase their favorite team apparel and jerseys through an innovative, tech-infused approach to making and selling fan gear in today’s on-demand culture. Powering multi-channel commerce for the world’s biggest sports brands, Fanatics offers the largest collection of timeless and timely merchandise whether shopping online, on your phone, in stores, in stadiums or on-site at the world’s biggest sporting events.