Social Media (Customer Experience) Specialist

Are you a creative, passionate, and organized social media expert with excellent customer service skills? If so, then you may be the perfect fit for our Social Media (Customer Experience) Specialist position at Fanatics!We are looking for an innovative and driven individual to join our team in creating and managing high-quality customer experiences through our social media channels. The ideal candidate will have a proven track record of success with social media management, customer service, and creative problem-solving.To be successful in this role, you must have excellent communication skills, the ability to manage multiple tasks simultaneously, and a passion for helping customers. A successful Social Media (Customer Experience) Specialist will have a strong understanding of social media platforms, content management, and customer service best practices. Additionally, you must be a self-starter with a solid understanding of the digital landscape and analytics tools.If this sounds like a great fit for you, we would love to hear from you!

Responsibilities:

1. Create and manage high-quality customer experiences through our social media channels.
2. Develop creative and engaging content for our social media channels.
3. Monitor and respond to customer inquiries in a timely manner.
4. Analyze and report on customer feedback and engagement.
5. Stay up-to-date on the latest trends and developments in the social media landscape.
6. Follow best practices for customer service and social media management.
7. Utilize analytics tools to measure the success of social media campaigns.
8. Collaborate with other departments and teams to ensure customer satisfaction.
9. Identify potential areas for improvement in customer experience.
10. Manage multiple tasks simultaneously with strong organizational skills.

According to JobzMall, the average salary range for a Social Media (Customer Experience) Specialist in Jacksonville, FL, USA is $38,000 - $50,000 per year. This salary range may vary depending on the experience and qualifications of the applicant.

Fanatics, Inc. is an American online retailer of licensed sportswear, sports equipment, and merchandise, formed in 1995 and headquartered in Jacksonville, Florida. As the global leader in licensed sports merchandise, Fanatics is changing the way fans purchase their favorite team apparel and jerseys through an innovative, tech-infused approach to making and selling fan gear in today’s on-demand culture. Powering multi-channel commerce for the world’s biggest sports brands, Fanatics offers the largest collection of timeless and timely merchandise whether shopping online, on your phone, in stores, in stadiums or on-site at the world’s biggest sporting events.