Collections Agent
Welcome to FedEx, where we pride ourselves on delivering excellence and exceptional customer service. We are currently seeking a motivated and driven individual to join our team as a Collections Agent. As a Collections Agent, you will play a crucial role in ensuring the timely collection of outstanding payments from our customers. We are looking for someone who is detail-oriented, has excellent communication skills, and is able to work independently in a fast-paced environment. If you are a problem-solver with a proven track record in collections, we want to hear from you!
- Contact customers regarding outstanding payments and negotiate payment plans or resolutions.
- Utilize various methods of communication to reach out to customers, including phone calls, emails, and letters.
- Keep accurate records of all communication and collection efforts.
- Monitor and review customer accounts to identify delinquent payments.
- Work closely with the accounting department to resolve any discrepancies or issues with customer accounts.
- Provide exceptional customer service by answering inquiries and addressing any concerns or complaints from customers.
- Collaborate with other departments to ensure a seamless and efficient collection process.
- Meet and exceed individual and team collection targets and goals.
- Identify and implement process improvements to streamline collections and improve efficiency.
- Stay up-to-date on company policies and procedures related to collections.
- Maintain a professional and positive demeanor when interacting with customers.
- Escalate any complex or high-risk collection cases to management.
- Adhere to all legal and regulatory requirements related to collections.
- Continuously strive to improve collections processes and procedures to ensure maximum efficiency and effectiveness.
- Provide regular reports and updates on collection activities to management.
High School Diploma Or Equivalent: A Minimum Requirement For A Collections Agent Job At Fedex Is A High School Diploma Or Equivalent. This Ensures That The Candidate Possesses Basic Education And Communication Skills.
Previous Experience In Collections Or Customer Service: Candidates With Previous Experience In Collections Or Customer Service Are Preferred For This Role As They Already Possess Relevant Skills Such As Negotiation, Problem-Solving, And Customer Handling.
Knowledge Of Collection Laws And Regulations: A Collections Agent At Fedex Must Have A Good Understanding Of Local And Federal Collection Laws And Regulations To Ensure Compliance. This Also Helps In Effectively Handling Difficult Customers.
Strong Communication And Interpersonal Skills: Excellent Communication And Interpersonal Skills Are Crucial For A Collections Agent As They Have To Communicate With Customers, Internal Teams, And Other Stakeholders On A Daily Basis. They Must Also Be Able To Handle Challenging Situations And Resolve Conflicts Effectively.
Attention To Detail And Organizational Skills: Working As A Collections Agent At Fedex Requires Strong Attention To Detail And Organizational Skills. They Have To Maintain Accurate Records Of All Collection Activities And Ensure Timely Follow-Up With Customers. They Must Also Be Able To Multitask And Prioritize Their Workload Effectively.
Communication
Time Management
Multitasking
Attention to detail
Negotiation
customer service
Organization
Resilience
Patience
Problem-Solving
Adaptability
Persistence
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Collections Agent in Chicago, IL, USA is between $30,000 and $50,000 per year. However, this can vary depending on the specific company, experience level, and performance of the individual. Some collections agents may also receive bonuses or commission based on their collections success.
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FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
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