Collections Agent

Welcome to FedEx, one of the world's leading shipping and logistics companies. We are currently seeking a driven and motivated individual to join our team as a Collections Agent. As a Collections Agent, you will play a crucial role in ensuring timely payment from our customers, while also maintaining positive relationships with them. If you have a strong attention to detail, excellent communication skills, and a knack for problem-solving, we want to hear from you. Join us at FedEx and become a part of our dynamic and rewarding work environment.

1. Communicate with customers regarding outstanding balances and payments.
2. Work closely with the billing department to resolve any discrepancies or issues with invoices.
3. Maintain accurate and up-to-date records of all collection activities.
4. Utilize various methods of communication, such as phone calls and emails, to collect payments from customers.
5. Negotiate payment plans with customers who are unable to pay their full balance.
6. Provide excellent customer service by addressing any questions or concerns from customers related to their payments.
7. Collaborate with other departments within the company to resolve any payment-related issues.
8. Monitor and report on delinquent accounts and provide recommendations for further action.
9. Keep up-to-date with company policies and procedures related to collections.
10. Maintain a positive and professional demeanor when interacting with customers.
11. Meet individual and team targets for collection goals.
12. Assist in the development and implementation of collection strategies.
13. Identify potential risks and escalate issues to management as needed.
14. Participate in training and development programs to enhance collection skills.
15. Ensure compliance with all applicable laws and regulations related to collections.

According to JobzMall, the average salary range for a Collections Agent in Denver, CO, USA is between $34,000 and $43,000 per year. This range can vary depending on factors such as experience, education, and the specific company or industry the agent works for. Some collections agents may also receive bonuses or commissions based on their performance.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.