Collections Agent
Are you a highly motivated and results-driven individual with a passion for customer service? Do you thrive in a fast-paced environment and enjoy resolving complex issues? If so, we have an exciting opportunity for you to join our team as a Collections Agent at FedEx. In this role, you will play a crucial role in ensuring timely and efficient collection of outstanding payments from our customers. We are looking for a detail-oriented and organized individual with excellent communication and negotiation skills. If you are ready to take on this challenging yet rewarding role, we want to hear from you!
- Conduct timely and efficient collection of outstanding payments from customers.
- Maintain a high level of professionalism and customer service while communicating with customers regarding their outstanding balances.
- Resolve complex payment issues by researching and analyzing customer accounts.
- Utilize negotiation skills to reach payment agreements and secure timely payments.
- Maintain accurate and organized records of collection efforts and customer interactions.
- Work collaboratively with other departments to identify and resolve billing discrepancies.
- Meet and exceed collection targets and goals set by the company.
- Utilize various collection techniques and tools to effectively collect payments.
- Provide exceptional customer service by addressing and resolving customer inquiries and concerns.
- Follow all applicable laws and regulations related to debt collection.
- Communicate effectively with team members and management on collection efforts and customer trends.
- Identify and escalate potential collection issues to management in a timely manner.
- Continuously seek opportunities for process improvement and share best practices with the team.
- Adhere to company policies and procedures at all times.
Strong Communication Skills: A Collections Agent At Fedex Must Have Excellent Communication Skills, Both Written And Verbal. They Must Be Able To Effectively Communicate With Customers To Negotiate Payment Plans And Resolve Any Issues.
Knowledge Of Collections Practices: A Qualified Candidate For A Collections Agent Job At Fedex Should Have A Good Understanding Of Collection Laws And Regulations. This Includes Knowledge Of The Fair Debt Collection Practices Act (Fdcpa) And Other Relevant Laws.
Customer Service Experience: A Collections Agent Must Have Previous Customer Service Experience, As They Will Be Interacting With Customers Who May Be Upset Or Frustrated. They Must Be Able To Remain Calm And Professional In These Situations.
Attention To Detail: As A Collections Agent, Accuracy Is Crucial. They Must Be Able To Review And Analyze Customer Accounts To Identify Any Discrepancies Or Errors. Attention To Detail Is Essential To Ensure That All Information Is Entered Correctly.
Ability To Work In A Fast-Paced Environment: A Collections Agent Job At Fedex Can Be Fast-Paced And Demanding. The Ideal Candidate Should Be Able To Work Well Under Pressure And Handle A High Volume Of Calls And Accounts While Still Maintaining A High Level Of Accuracy And Professionalism.
Data Entry
Communication
Time Management
Analytical skills
Negotiation skills
Attention to detail
Conflict Resolution
customer service
Problem-Solving
Multi-tasking
Persuasion
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Collections Agent in Phoenix, AZ, USA is between $31,000 and $46,000 per year. This may vary depending on the company, experience level, and skills of the individual collections agent. Some companies may offer higher salaries or bonuses for collections agents with more experience or specialized skills. Additionally, factors such as commission or incentives may also impact the overall salary for a collections agent.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started