Collections Agent
Are you a highly motivated and results-driven individual with a passion for customer service? Do you thrive in a fast-paced environment and enjoy problem-solving? If so, then we have an exciting opportunity for you to join our team as a Collections Agent at FedEx. As a Collections Agent, you will be responsible for managing and collecting on overdue accounts, while maintaining positive relationships with our valued customers. We are seeking individuals who possess strong communication skills, attention to detail, and a proven track record of meeting and exceeding collection goals. If you are ready to take on a challenging and rewarding role with a global leader in logistics and delivery services, then we want to hear from you!
- Manage a portfolio of overdue accounts and proactively contact customers to collect payments
- Maintain accurate records of all collection activities and update account information as needed
- Provide excellent customer service by addressing customer inquiries and concerns in a timely and professional manner
- Negotiate payment plans and settlements with customers in accordance with company policies
- Monitor and report on delinquent accounts, identifying trends and proposing strategies for improvement
- Collaborate with internal teams such as sales, customer service, and finance to resolve customer issues and discrepancies
- Adhere to industry regulations and company policies while ensuring ethical and fair collection practices
- Meet and exceed collection targets and key performance indicators set by management
- Continuously improve collection processes and procedures to increase efficiency and effectiveness
- Develop and maintain positive relationships with customers to ensure future business and customer loyalty.
Strong Communication Skills: A Collections Agent At Fedex Must Have Excellent Verbal And Written Communication Skills To Effectively Negotiate With Customers And Handle Difficult Situations.
Knowledge Of Collection Laws And Procedures: The Job Requires A Thorough Understanding Of Collection Laws And Procedures To Ensure Compliance And Protect The Company's Interests.
Attention To Detail: As A Collections Agent, One Must Have A Keen Eye For Detail To Accurately Review Customer Accounts And Identify Any Discrepancies Or Errors.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Beneficial For A Collections Agent As They Will Be Dealing With Customers Who May Be Upset Or Frustrated About Their Accounts.
Ability To Work Under Pressure: Collections Agents Often Have To Work Under Tight Deadlines And Handle Multiple Accounts At Once. Therefore, The Ability To Work Well Under Pressure Is A Crucial Qualification For This Role.
Data Entry
Communication
Time Management
Multitasking
Attention to detail
Organizational Skills
Negotiation
Conflict Resolution
customer service
Problem-Solving
Billing And Invoicing
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
collaboration
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Collections Agent in Dallas, TX, USA is between $30,000 and $45,000 per year. However, this can vary depending on factors such as experience, education, and the specific company and industry the agent works in. Some collections agents may also earn bonuses or commissions based on their performance.
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FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
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