Collections Agent

Are you a highly motivated and results-driven individual looking for a challenging and fulfilling career opportunity? Look no further than FedEx! We are currently seeking a Collections Agent to join our dynamic team and help us maintain strong relationships with our customers while ensuring timely and efficient collections. If you have a passion for customer service, excellent communication skills, and a strong attention to detail, we want to hear from you! Read on for more details on this exciting position.

1. Establish and maintain strong relationships with customers by providing exceptional customer service.
2. Timely and efficient collection of outstanding balances from customers.
3. Monitor and review customer accounts to identify and resolve any outstanding issues.
4. Communicate with customers via phone, email, and mail to ensure timely payment of invoices.
5. Collaborate with other departments to resolve any issues related to collections.
6. Keep detailed records of all interactions with customers and update account information as needed.
7. Proactively identify and address any potential collection issues.
8. Meet and exceed collection targets and goals set by management.
9. Conduct research and analysis to identify patterns and trends in customer payment behavior.
10. Provide regular reports to management on collection activities and results.
11. Stay updated on company policies and procedures related to collections.
12. Handle escalated customer complaints and provide satisfactory resolutions.
13. Work with customers to set up payment plans and negotiate payment terms.
14. Adhere to all relevant laws and regulations related to collections.
15. Continuously seek ways to improve the collections process and contribute to the overall success of the company.

According to JobzMall, the average salary range for a Collections Agent in New York, NY, USA is between $35,000-$45,000 per year. This may vary depending on factors such as experience, education, and specific job responsibilities.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.