Collections Agent

Welcome to FedEx, where we are committed to connecting people and possibilities around the world. We are currently seeking a motivated and driven Collections Agent to join our team. As a Collections Agent, you will play a crucial role in our company's financial success by ensuring timely and efficient collection of outstanding debts. We are looking for someone with excellent communication and negotiation skills, as well as a strong attention to detail and the ability to work well under pressure. If you are a self-starter who thrives in a fast-paced environment, this may be the perfect opportunity for you. Join us and be a part of our growing and dynamic team at FedEx.

1. Act as the primary point of contact for customers with outstanding debts, providing exceptional customer service and support.
2. Monitor and track customer accounts to ensure timely and accurate collection of outstanding debts.
3. Utilize strong negotiation skills to communicate with customers and secure payment arrangements.
4. Maintain accurate and up-to-date records of all collection activities and customer interactions.
5. Collaborate with other departments within the company to resolve any customer disputes or issues.
6. Continuously review and improve collection processes to ensure efficiency and effectiveness.
7. Maintain a professional and positive attitude while handling difficult or challenging situations.
8. Adhere to all company policies and procedures, as well as local and federal regulations.
9. Meet individual and team targets for collection goals and metrics.
10. Provide regular reports and updates on collection activities to management.
11. Stay informed about industry trends and changes in debt collection practices.
12. Collaborate with team members and share knowledge and best practices to improve overall performance.
13. Assist in training and onboarding new team members as needed.
14. Maintain confidentiality and handle sensitive customer information with discretion.
15. Represent the company in a positive and professional manner at all times.

According to JobzMall, the average salary range for a Collections Agent in Portland, OR, USA is between $35,000 and $45,000 per year. This may vary depending on the specific company, level of experience, and job responsibilities. Some higher-paying positions in this field may offer salaries up to $60,000 per year.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.