Collections Agent

Are you a highly motivated and detail-oriented individual with a passion for customer service? If so, we have an exciting opportunity for you to join our team as a Collections Agent at FedEx. As a Collections Agent, you will play a vital role in ensuring the timely and efficient collection of outstanding debts from our customers. We are seeking a dedicated and driven individual who possesses excellent communication skills and a strong ability to negotiate and problem-solve. If you have a proven track record of success in collections, we want to hear from you!

1. Communicate with customers to collect outstanding debts in a timely and efficient manner.
2. Utilize negotiation skills to reach mutually beneficial solutions for both the company and the customer.
3. Maintain accurate and detailed records of all collection activities.
4. Follow up with customers to ensure payment arrangements are fulfilled.
5. Identify and resolve any issues or disputes related to outstanding debts.
6. Collaborate with other departments to gather necessary information for collections.
7. Proactively identify and address potential collection issues.
8. Provide exceptional customer service while adhering to company policies and procedures.
9. Meet and exceed individual and team collection goals.
10. Stay updated on industry regulations and best practices for collections.
11. Maintain confidentiality and professionalism when handling sensitive customer information.
12. Communicate effectively with internal stakeholders to resolve customer issues and improve processes.
13. Use problem-solving skills to resolve complex collection cases.
14. Maintain a positive attitude and represent the company in a professional manner at all times.
15. Continuously strive to improve collection processes and procedures.

According to JobzMall, the average salary range for a Collections Agent in Spokane, WA, USA is between $30,000 and $40,000 per year. However, this can vary based on factors such as experience, education, and the specific company or industry the Collections Agent is working in. Some collections agents may also earn bonuses or commission based on their performance.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.