Collections Agent
Welcome to the fast-paced and dynamic world of FedEx! We are currently seeking a dedicated and driven Collections Agent to join our team. As a Collections Agent, you will play a critical role in ensuring timely and accurate collection of outstanding balances from customers. This position requires exceptional communication skills and a strong attention to detail. If you thrive in a fast-paced environment and have a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity at FedEx.
- Collect outstanding balances from customers in a timely and accurate manner.
- Communicate with customers professionally and effectively to resolve outstanding balances.
- Maintain accurate records of all collections activities and customer interactions.
- Identify and escalate any potential issues or concerns to the appropriate department.
- Work closely with other team members to ensure efficient and effective collection processes.
- Provide excellent customer service and address any customer inquiries or concerns.
- Utilize various collection strategies and techniques to reach collection goals.
- Adhere to company policies and procedures regarding collections and customer interactions.
- Monitor and report on collection progress to management.
- Continuously strive to improve collection processes and procedures.
- Maintain a high level of professionalism and confidentiality in all customer interactions.
- Meet and exceed performance targets and metrics set by management.
- Collaborate with internal departments to resolve customer disputes and issues.
- Stay up-to-date on industry trends and regulations related to collections.
- Attend training sessions and workshops to enhance collection skills and knowledge.
Previous Experience In Collections Or Accounts Receivable: Candidates Should Have A Strong Understanding Of Collection Processes And Techniques, As Well As Experience In Managing Customer Accounts And Resolving Outstanding Balances.
Excellent Communication And Negotiation Skills: The Ability To Communicate Effectively And Persuasively With Customers Is Crucial For A Collections Agent. Candidates Should Also Be Adept At Negotiating Payment Plans And Settlements.
Attention To Detail And Organization: Collections Agents Must Be Detail-Oriented And Highly Organized In Order To Keep Track Of Multiple Customer Accounts, Payments, And Documentation.
Knowledge Of Financial Regulations And Laws: Familiarity With Relevant Laws And Regulations, Such As The Fair Debt Collection Practices Act, Is Important For Ensuring Compliance And Avoiding Legal Issues.
Ability To Work Independently And In A Team: While Collections Agents Often Work Independently, They May Also Need To Collaborate With Other Team Members, Such As Credit Analysts Or Customer Service Representatives, To Resolve Complex Issues. Candidates Should Be Able To Work Well Both Independently And As Part Of A Team.
Data Entry
Communication
Sales
Time Management
Multitasking
Attention to detail
Negotiation
Conflict Resolution
customer service
Organization
Problem-Solving
Persuasion
Communication
Leadership
Time management
Interpersonal Skills
Organization
flexibility
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Collections Agent in Salt Lake City, UT, USA is $30,000 - $40,000 per year. However, this may vary depending on the specific company, years of experience, and other factors such as bonuses and commission. Additionally, the specific job duties and responsibilities of the Collections Agent may also impact their salary.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started