Collections Agent

Are you a driven individual with a knack for problem-solving and excellent communication skills? Do you thrive in a fast-paced and dynamic work environment? If so, FedEx is looking for you to join our team as a Collections Agent! As a Collections Agent, you will play a crucial role in helping us maintain our outstanding reputation for customer service and financial stability. In this position, you will be responsible for managing delinquent accounts and working with customers to resolve outstanding balances. The ideal candidate will have a strong sense of accountability and a passion for providing exceptional service. If you are ready to take on a new challenge and grow your career with a global leader in logistics, apply now!

1. Proactively contact customers with delinquent accounts and efficiently manage a large volume of collections cases.
2. Utilize critical thinking and problem-solving skills to develop effective solutions for resolving outstanding balances.
3. Communicate with customers in a professional and empathetic manner, understanding their individual circumstances and needs.
4. Collaborate with other departments and teams to gather necessary information and documentation for collections cases.
5. Maintain accurate and organized records of all collections activities and customer interactions.
6. Adhere to company policies and procedures for collections practices and compliance with applicable laws and regulations.
7. Meet and exceed performance metrics and goals set by management.
8. Continuously identify opportunities for process improvements and make recommendations for increased efficiency and effectiveness.
9. Provide excellent customer service by addressing customer inquiries and concerns in a timely and respectful manner.
10. Stay current on industry trends and best practices in collections techniques.
11. Act with a high level of professionalism and integrity in all interactions with customers and colleagues.
12. Take ownership of assigned collections cases and see them through to resolution.
13. Maintain a positive attitude and work as part of a team to achieve departmental and company goals.
14. Attend training and development opportunities to enhance collections skills and knowledge.
15. Represent FedEx in a positive and professional manner at all times.

According to JobzMall, the average salary range for a Collections Agent in Long Beach, CA, USA is between $36,000 and $46,000 per year. This can vary depending on the specific company, experience level, and job responsibilities. Some companies may also offer additional benefits and bonuses.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.