Customer Service Parcel Specialist
Welcome to FedEx, a leading global provider of shipping and logistics services. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Parcel Specialist. Our ideal candidate is someone who is passionate about delivering exceptional service and has a strong attention to detail. If you thrive in a fast-paced environment, have excellent communication skills, and are committed to providing top-notch support to our customers, we want to hear from you! As a Customer Service Parcel Specialist at FedEx, you will play a crucial role in ensuring our customers' parcels are delivered on time and with the highest level of care. Join us and be a part of our mission to connect people and possibilities around the world.
- Greet and welcome customers in a friendly and professional manner.
- Provide exceptional customer service by addressing and resolving inquiries, concerns, and complaints in a timely and efficient manner.
- Assist customers with tracking and tracing their parcels, providing accurate and up-to-date information.
- Process and verify all necessary documentation for parcel shipments.
- Collaborate with various departments to ensure timely and accurate delivery of parcels.
- Maintain a thorough understanding of FedEx's shipping and logistics services and effectively communicate them to customers.
- Maintain a clean and organized work environment, including the processing and handling of parcels.
- Continuously strive to improve customer satisfaction by actively seeking feedback and implementing suggestions.
- Adhere to all company policies, procedures, and safety regulations.
- Attend training sessions and stay updated on industry trends and changes in shipping and logistics.
- Work collaboratively with team members to achieve department and company goals.
- Uphold a positive and professional image of the company at all times.
- Work efficiently and effectively in a fast-paced environment to meet and exceed customer expectations.
- Handle cash and credit card transactions accurately and securely.
- Follow proper procedures for handling and escalating customer complaints.
- Maintain accurate records of customer interactions, transactions, and inquiries.
- Communicate with customers through various channels including phone, email, and in-person.
- Keep up-to-date on industry regulations and policies related to shipping and logistics.
- Provide support and assistance to other team members as needed.
- Continuously seek opportunities to improve processes and procedures to enhance the customer experience.
Strong Communication Skills: As A Customer Service Parcel Specialist At Fedex, It Is Essential To Possess Excellent Communication Skills In Order To Effectively Interact With Customers And Colleagues. This Includes Both Verbal And Written Communication, As Well As Active Listening And Problem-Solving Abilities.
Attention To Detail: In This Role, You Will Be Responsible For Handling Parcels And Ensuring They Are Delivered To The Correct Recipient. Therefore, It Is Crucial To Have A Keen Eye For Detail To Prevent Any Errors Or Delays In The Delivery Process.
Time Management: The Ability To Manage Time Effectively Is Crucial In A Fast-Paced Environment Like Fedex. As A Customer Service Parcel Specialist, You Will Be Expected To Handle Multiple Tasks And Prioritize Them To Ensure Timely And Accurate Delivery Of Parcels.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For This Position. This Could Include Experience In A Call Center, Retail, Or Hospitality Industry, Where You Have Honed Your Customer Service Skills And Can Apply Them To A Fast-Paced Environment.
Physical Fitness: This Job May Require Lifting And Moving Heavy Parcels, So Physical Fitness And The Ability To Lift And Carry Objects Of Varying Weights Is Essential. This Will Ensure That You Can Handle The Physical Demands Of The Job And Maintain A High Level Of Productivity.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Critical Thinking
Computer proficiency
Teamwork
Organization
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Parcel Specialist in Indianapolis, IN, USA is $26,000-$36,000 per year. This range can vary depending on factors such as experience, company size, and job responsibilities.
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FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
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