Retail Customer Service Associate

Are you looking for a dynamic and customer-focused role in a fast-paced environment? Look no further than FedEx! As a Retail Customer Service Associate, you will be the face of our company and provide exceptional service to our valued customers. Our ideal candidate is a highly motivated individual with a passion for delivering top-notch customer experiences. If you thrive in a team-oriented environment and have excellent communication skills, we want to hear from you! Join our team and be part of a global leader in logistics and transportation services.

1. Greet and welcome customers in a friendly and professional manner.
2. Provide excellent customer service by answering questions, addressing concerns, and resolving issues in a timely and efficient manner.
3. Maintain knowledge of all products and services offered by FedEx and accurately communicate information to customers.
4. Process transactions, including cash handling, using company systems and procedures.
5. Assist customers with shipping and packaging needs, including recommending appropriate packaging and shipping methods.
6. Maintain a clean and organized work environment to ensure a positive and professional image for the company.
7. Collaborate with team members to ensure smooth operations and meet customer expectations.
8. Continuously strive to meet and exceed customer service goals and metrics.
9. Keep up-to-date with company policies and procedures, as well as industry trends and developments.
10. Handle and resolve customer complaints and escalate issues as needed.
11. Stay informed of product and service promotions, as well as new and upcoming company initiatives.
12. Participate in training and development opportunities to enhance customer service skills.
13. Follow safety and security procedures to protect company assets and ensure a safe working environment.
14. Take ownership of customer inquiries and follow through to ensure satisfactory resolution.
15. Represent FedEx in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Retail Customer Service Associate in Cedar Rapids, IA, USA is between $24,000 and $30,000 per year. This may vary depending on the specific company, experience level, and benefits offered.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.