Retail Customer Service Associate
Are you looking for a fast-paced and dynamic work environment where you can use your exceptional customer service skills? Look no further than FedEx! We are currently seeking a highly motivated Retail Customer Service Associate to join our team. As a member of our team, you will have the opportunity to interact with a diverse group of customers and provide world-class service. If you have a passion for helping others and are committed to delivering the highest level of service, we want to hear from you!
- Provide exceptional customer service to all FedEx customers.
- Interact with a diverse group of customers and handle various customer inquiries and concerns.
- Accurately process customer transactions and payments.
- Demonstrate in-depth knowledge of FedEx products and services, and assist customers with selecting the best options for their needs.
- Handle and resolve customer complaints and issues in a timely and professional manner.
- Maintain a clean and organized work area to ensure a positive and welcoming customer experience.
- Promote and upsell additional FedEx services to customers as appropriate.
- Collaborate with team members to ensure efficient and effective operations.
- Stay updated on company policies, procedures, and promotions.
- Continuously strive to meet and exceed customer service goals and metrics.
- Communicate effectively with customers and team members, both verbally and in writing.
- Adhere to all company and safety policies and procedures.
- Continuously seek opportunities for personal and professional growth within the company.
- Provide feedback and suggestions for improving customer service processes and procedures.
- Represent FedEx in a professional and positive manner at all times.
Excellent Communication Skills: A Retail Customer Service Associate At Fedex Must Possess Exceptional Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Concerns.
Strong Problem-Solving Abilities: The Ability To Think On Their Feet And Find Solutions To Customer Issues Is A Crucial Qualification For This Role. Retail Customer Service Associates Must Be Able To Handle Customer Complaints And Resolve Them Efficiently And Effectively.
Knowledge Of Fedex Products And Services: An Ideal Candidate For This Position Should Have A Comprehensive Understanding Of The Diverse Range Of Products And Services Offered By Fedex. This Knowledge Will Help Them Provide Accurate Information To Customers And Assist Them In Selecting The Best Option For Their Shipping Needs.
Attention To Detail: A Retail Customer Service Associate Must Have A Keen Eye For Detail To Accurately Process Customer Orders And Ensure That All Necessary Information Is Captured In The System. This Quality Is Essential For Maintaining High Levels Of Customer Satisfaction And Ensuring That All Shipments Are Delivered On Time.
Ability To Work In A Fast-Paced Environment: The Retail Industry Can Be Fast-Paced And Demanding, And This Is No Different At Fedex. Therefore, Candidates For This Role Should Be Able To Work Efficiently Under Pressure, Multitask, And Adapt Quickly To Changing Situations. This Skill Is Critical For Ensuring That Customer Needs Are Met Promptly And Efficiently.
Communication
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Organization
Patience
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Customer Service Associate in Newark, NJ, USA is between $25,000 and $35,000 per year. However, this can vary depending on factors such as experience, location, and the specific company or industry the individual is working in. Some customer service associates may also receive additional benefits and bonuses, which can impact their overall salary.
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FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
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