Senior Service Agent
Are you ready for an exciting career opportunity with a global leader in the transportation and logistics industry? FedEx is seeking a highly motivated Senior Service Agent to join our team and help us continue to deliver exceptional service to our customers. As a Senior Service Agent, you will play a crucial role in maintaining our high standards of customer satisfaction and ensuring the smooth operation of our services. If you have a passion for customer service, strong leadership skills, and a desire to grow within a dynamic company, we want to hear from you! Read on to learn more about this exciting opportunity and the qualifications you'll need to join our team.
- Provide exceptional customer service by responding to inquiries, resolving complaints, and ensuring timely delivery of packages.
- Maintain a high level of professionalism and represent the company in a positive manner at all times.
- Lead a team of service agents and provide training, coaching, and support to ensure the team meets and exceeds performance targets.
- Monitor and track service metrics and implement strategies to improve customer satisfaction and operational efficiency.
- Communicate effectively with customers, team members, and management to provide updates on service issues and resolutions.
- Handle escalated customer concerns and find effective solutions to ensure customer retention.
- Collaborate with other departments to improve service processes and resolve any issues that may arise.
- Ensure compliance with company policies, procedures, and safety regulations.
- Participate in company initiatives and contribute ideas for improving service and processes.
- Keep up-to-date with industry trends and advancements to continuously improve service delivery.
- Maintain accurate records and reports related to service activities.
- Train and mentor new service agents to ensure they meet company standards.
- Assist with scheduling and coordinating service shifts to ensure adequate coverage and timely completion of tasks.
- Participate in performance evaluations and provide feedback and recommendations for team members.
- Continuously seek opportunities for personal and professional development to advance within the company.
Extensive Experience In Customer Service: A Senior Service Agent At Fedex Should Have At Least 5 Years Of Experience In A Customer Service Role, Preferably In The Transportation Or Logistics Industry. They Should Have A Proven Track Record Of Providing Exceptional Customer Service And Resolving Customer Issues Effectively And Efficiently.
Strong Communication Skills: As A Senior Service Agent, One Must Communicate With Customers, Colleagues, And Other Departments On A Daily Basis. Effective Communication Skills, Both Verbal And Written, Are Essential For This Role. The Ability To Communicate Clearly And Professionally Is Crucial For Providing A Positive Customer Experience And Ensuring Smooth Operations.
Knowledge Of Fedex Services And Products: A Senior Service Agent Should Have A Thorough Understanding Of Fedex's Services, Products, And Policies. This Includes Knowledge Of Shipping Options, Rates, And Delivery Schedules. They Should Also Be Familiar With The Company's Technology And Be Able To Navigate Various Systems And Software.
Leadership And Teamwork Abilities: A Senior Service Agent May Be Required To Lead And Supervise A Team Of Service Agents. Therefore, They Should Possess Strong Leadership Skills And Be Able To Motivate And Guide Their Team Towards Achieving Common Goals. They Should Also Be Team Players And Collaborate Effectively With Colleagues To Provide Excellent Customer Service.
Multitasking And Problem-Solving Skills: The Role Of A Senior Service Agent At Fedex Is Fast-Paced And Requires The Ability To Handle Multiple Tasks Simultaneously. They Should Be Able To Prioritize Tasks, Work Under Pressure, And Meet Tight Deadlines. Additionally, They Should Possess Excellent Problem-Solving Skills To Handle Customer Complaints And Resolve Any Issues That May Arise During The Shipping Process.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Organization
Problem-Solving
Adaptability
Technical Proficiency
Follow-Through
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Service Agent in Plano, TX, USA is $45,000-$60,000 per year. This may vary depending on the specific company, location, and level of experience. Some employers may also offer additional benefits and bonuses.
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FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
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