FedEx

Service Center Support

FedEx
Huntsville, AL, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you looking for a fulfilling career that combines customer service and technical support? Look no further than FedEx's Service Center Support position. As a member of our team, you'll have the opportunity to assist customers with their shipping needs while also troubleshooting any technical issues they may encounter. To excel in this role, we're seeking individuals who are customer-oriented, detail-oriented, and have a strong understanding of technology. If you're ready to join a dynamic team and make a positive impact, then read on for more details on this exciting opportunity.

  1. Provide exceptional customer service by assisting customers with their shipping needs.
  2. Troubleshoot technical issues and provide timely solutions to customers.
  3. Maintain a positive and professional attitude when interacting with customers.
  4. Follow company protocols and procedures to ensure efficient and effective service.
  5. Utilize strong technology skills to assist customers with online shipping tools and platforms.
  6. Continuously update knowledge on company products and services to better assist customers.
  7. Communicate effectively with customers and team members to ensure a smooth and satisfactory experience.
  8. Maintain accurate records of customer interactions and technical issues for reporting purposes.
  9. Collaborate with team members to resolve complex customer issues.
  10. Proactively identify areas of improvement in customer service and technical support processes.
  11. Adhere to company policies and guidelines for data privacy and security.
  12. Uphold company values and promote a positive work environment.
  13. Attend training and development sessions to enhance customer service and technical skills.
  14. Maintain a clean and organized work space to ensure a safe and efficient work environment.
  15. Adhere to safety protocols and procedures to prevent accidents or injuries.
Where is this job?
This job is located at Huntsville, AL, USA
Job Qualifications

  • Excellent Customer Service Skills: Candidates For A Service Center Support Job At Fedex Should Possess Strong Interpersonal Skills And The Ability To Provide High-Quality Customer Service To Both Internal And External Customers. This Includes Being Able To Handle Difficult Customer Interactions With Professionalism And Empathy.

  • Knowledge Of Fedex Products And Services: A Thorough Understanding Of Fedex's Shipping And Logistics Offerings Is Essential For This Role. Candidates Should Be Able To Provide Accurate Information And Guidance To Customers On The Various Services And Products Offered By Fedex.

  • Proficiency In Computer Systems: As A Service Center Support, Candidates Will Be Required To Navigate And Use Various Computer Systems And Programs To Assist Customers With Their Shipping Needs. Proficiency In Data Entry And Basic Computer Skills Is A Must.

  • Attention To Detail: The Ability To Pay Close Attention To Detail Is Crucial For This Role, As Service Center Support Employees Will Be Responsible For Accurately Processing Customer Shipments And Handling Sensitive Documents. Candidates Should Be Able To Multitask And Manage Their Time Effectively To Ensure All Tasks Are Completed Accurately And On Time.

  • Physical Stamina: This Job May Require Standing For Long Periods Of Time, Lifting And Moving Heavy Packages, And Working In A Fast-Paced Environment. Candidates Should Be Physically Fit And Able To Handle The Physical Demands Of The Job.

Required Skills

  • Troubleshooting

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Technical Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Service Center Support in Huntsville, AL, USA is between $35,000 and $50,000 per year. However, this can vary depending on factors such as experience, education, and the specific company and industry.

Additional Information
FedEx is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 6th, 2024
Apply BeforeMay 22nd, 2025
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About FedEx

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.

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