Service Center Support

At FedEx, we are committed to delivering exceptional customer service to our clients. As a Service Center Support, you will play a vital role in ensuring that our customers' needs are met with efficiency and professionalism. We are seeking individuals who are dedicated, detail-oriented, and thrive in a fast-paced work environment. If you are passionate about providing top-notch support and are looking for a fulfilling career, we would love to have you on our team. Join us at FedEx and become a part of our customer-driven culture.

1. Provide exceptional customer service to clients by addressing their inquiries, concerns, and requests in a timely and professional manner.
2. Act as the first point of contact for customers, either in person or via phone and email, and assist with their shipping and logistics needs.
3. Utilize company systems and processes to accurately process and track customer shipments.
4. Collaborate with team members to ensure efficient and effective operations within the service center.
5. Maintain a thorough understanding of company policies, procedures, and services to accurately advise and assist customers.
6. Proactively identify and resolve customer issues to ensure a positive experience.
7. Keep accurate records of customer interactions and transactions.
8. Follow up with customers to ensure their satisfaction with the service provided.
9. Keep up-to-date with industry trends and changes in service center operations.
10. Adhere to all safety and security protocols to ensure the protection of customers' packages and personal information.
11. Assist with administrative tasks such as data entry, filing, and organizing documents.
12. Continuously seek opportunities to improve processes and enhance the customer experience.
13. Maintain a positive attitude and professional demeanor while working in a fast-paced and dynamic environment.
14. Attend trainings and meetings to stay updated on company policies and procedures.
15. Uphold the company's values and mission by promoting a customer-driven culture.

According to JobzMall, the average salary range for a Service Center Support in Des Moines, IA, USA is $33,000 - $42,000 per year. However, this can vary based on the specific company and job responsibilities. Some service center support roles may have a lower salary range, while others may have a higher range depending on factors such as experience, skills, and industry. It is best to research specific job listings and company information to get a more accurate salary range for a specific role.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.