Service Center Support
Are you a problem solver with a passion for helping others? Do you thrive in a fast-paced environment and enjoy providing exceptional customer service? If so, we have the perfect opportunity for you! FedEx is seeking a dedicated and knowledgeable individual to join our team as a Service Center Support. In this role, you will be the first point of contact for customers and will play a crucial role in ensuring their satisfaction with our services. As a member of our team, you will have the opportunity to grow and develop your skills while making a positive impact on our customers' experiences. If you have excellent communication skills, a strong attention to detail, and a customer-centric mindset, we want to hear from you!
- Provide exceptional customer service by promptly addressing and resolving customer inquiries and concerns in a professional and courteous manner.
- Act as the first point of contact for customers, answering phone calls and responding to emails in a timely and efficient manner.
- Assist customers with tracking and tracing packages, scheduling pickups and deliveries, and providing accurate shipment information.
- Maintain a thorough understanding of FedEx policies and procedures in order to accurately assist customers and resolve issues.
- Collaborate with other team members to ensure a smooth and seamless customer experience.
- Maintain a positive and professional attitude at all times, representing the FedEx brand in a positive light.
- Keep accurate and detailed records of customer interactions and transactions.
- Continuously seek opportunities to improve customer satisfaction and make recommendations for process improvement.
- Communicate effectively with internal teams to resolve customer issues and ensure timely delivery of packages.
- Stay up-to-date on industry trends and changes in FedEx policies and procedures to provide accurate and helpful information to customers.
Strong Customer Service Skills: A Service Center Support Job At Fedex Requires Strong Customer Service Skills To Effectively Assist Customers With Their Inquiries And Concerns.
Knowledge Of Fedex Systems And Processes: Candidates Should Be Familiar With Fedex's Systems And Processes In Order To Efficiently Troubleshoot Issues And Provide Accurate Information To Customers.
Excellent Communication Skills: Effective Communication Is Essential In This Role, As Service Center Support Representatives Will Be Interacting With Customers, As Well As Internal Teams And Departments.
Ability To Multitask: Service Center Support Representatives May Have To Handle Multiple Inquiries And Tasks Simultaneously, So The Ability To Multitask And Prioritize Is Crucial.
Attention To Detail: Accuracy Is Important In This Role, As Service Center Support Representatives Will Be Responsible For Processing And Tracking Shipments, As Well As Updating Customer Information. Attention To Detail Is Essential To Ensure Timely And Accurate Service.
Data Entry
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Problem-Solving
Adaptability
Technical Knowledge
Organ
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Center Support in Chandler, AZ, USA is between $35,000 and $45,000 per year. This may vary depending on factors such as experience, qualifications, and the specific company or industry. Some positions may also offer additional benefits such as bonuses or commission.
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FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
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