Service Center Support Associate

At FedEx, we pride ourselves on providing exceptional customer service and support to our valued clients. We are currently seeking a dedicated and customer-focused Service Center Support Associate to join our team. As a Service Center Support Associate, you will play a crucial role in ensuring the smooth operation of our service centers by providing timely and efficient support to our customers. If you have a passion for helping others and possess strong communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

1. Provide exceptional customer service to all clients, demonstrating a friendly and professional demeanor at all times.
2. Support the smooth operation of service centers by assisting with various tasks such as answering phones, processing shipments, and managing inventory.
3. Communicate with customers to address any inquiries or concerns in a timely and effective manner.
4. Troubleshoot and resolve customer issues and complaints, escalating to management when necessary.
5. Maintain a thorough understanding of FedEx products and services to effectively assist customers with their needs.
6. Work collaboratively with team members to ensure efficient and timely completion of tasks.
7. Assist in training new employees on company policies, procedures, and customer service best practices.
8. Maintain accurate records of customer interactions and transactions.
9. Adhere to company safety standards and regulations at all times.
10. Continuously strive to improve customer satisfaction and identify ways to enhance the overall customer experience.

According to JobzMall, the average salary range for a Service Center Support Associate in Orlando, FL, USA is between $30,000 and $45,000 per year. This range can vary depending on the specific company, location, and experience level of the individual. Some companies may offer additional benefits and bonuses on top of the base salary.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.