Service Center Support Associate
Welcome to FedEx, a global leader in logistics and delivery services. We are currently seeking a highly motivated and customer-focused individual to join our team as a Service Center Support Associate. In this role, you will have the opportunity to provide exceptional support to our customers and contribute to the overall success of our service center. We are looking for individuals who are passionate about delivering excellent service, have strong communication skills, and thrive in a fast-paced environment. If you are ready to take on new challenges and grow your career with a dynamic company, we encourage you to apply for this exciting opportunity.
- Greet and welcome customers to the service center in a friendly and professional manner.
- Provide exceptional customer service by addressing inquiries, concerns, and complaints in a timely and effective manner.
- Assist customers with shipments, tracking, and other inquiries related to FedEx services and products.
- Process shipments and ensure accurate and timely delivery by following company procedures and protocols.
- Maintain a clean and organized service center to ensure a professional and welcoming environment for customers.
- Collaborate with team members to resolve customer issues and provide support as needed.
- Continuously strive to improve customer satisfaction and identify opportunities for service improvement.
- Keep up-to-date with company policies, procedures, and products to provide accurate and relevant information to customers.
- Handle cash transactions and maintain accurate records of transactions.
- Contribute to the overall success of the service center by achieving individual and team goals.
- Act as a brand ambassador for FedEx, representing the company's values and commitment to exceptional service.
- Adhere to all safety and security protocols to ensure the well-being of customers, team members, and company assets.
- Continuously seek opportunities for personal and professional development to enhance job performance.
- Flexibility to work in a fast-paced environment and adapt to changing priorities and tasks.
- Maintain a positive and professional attitude towards customers and team members at all times.
Strong Customer Service Skills: A Service Center Support Associate Should Possess Excellent Communication And Problem-Solving Abilities To Effectively Assist Customers With Their Inquiries And Concerns.
Proficiency In Technology: This Job Requires The Use Of Various Computer Systems And Software Programs, So Candidates Should Have A Good Understanding Of Technology And Be Able To Learn New Systems Quickly.
Organizational Skills: As A Service Center Support Associate, One Will Be Responsible For Managing Multiple Tasks And Requests Simultaneously. Strong Organizational Skills Are Necessary To Prioritize And Complete Tasks Effectively.
Attention To Detail: Accuracy Is Crucial In This Role, As The Associate Will Be Handling Sensitive Customer Information And Processing Shipments. Paying Close Attention To Detail Is Necessary To Ensure The Correct Information Is Entered And Shipments Are Handled Properly.
Ability To Work In A Fast-Paced Environment: Service Centers Can Be Fast-Paced And High-Pressure Environments, Especially During Peak Shipping Seasons. Candidates Should Be Able To Work Efficiently Under Pressure And Maintain A Positive Attitude.
Communication
Time Management
Multitasking
Attention to detail
Organizational Skills
Conflict Resolution
customer service
Teamwork
Computer skills
Problem-Solving
Adaptability
Communication
Conflict Resolution
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Service Center Support Associate in San Antonio, TX, USA is between $40,000 and $50,000 per year. However, the salary may vary depending on the specific company, experience level, and job responsibilities. Some employers may also offer additional benefits and bonuses.
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FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
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