FedEx

Service Center Support Associate

FedEx
Miami, FL, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to FedEx, where we pride ourselves on providing exceptional customer service and logistics solutions. We are currently seeking a highly motivated and customer-focused Service Center Support Associate to join our team. As a Service Center Support Associate, you will play a crucial role in ensuring the smooth and efficient operation of our service center. If you are a dedicated and detail-oriented individual with a passion for providing top-notch service, we encourage you to apply. Join us and be a part of a team that is committed to delivering excellence.

  1. Greet and welcome customers in a friendly and professional manner.
  2. Answer customer inquiries and provide accurate information about services and products.
  3. Assist customers with shipping and tracking packages, and resolve any issues or concerns.
  4. Process and prepare packages for shipping, ensuring accuracy and timeliness.
  5. Maintain a clean and organized service center to create a positive and welcoming environment for customers.
  6. Monitor and track incoming and outgoing packages to ensure timely delivery.
  7. Collaborate with team members to ensure efficient and effective operation of the service center.
  8. Utilize computer systems and software to process orders and track packages.
  9. Handle cash and credit transactions accurately and securely.
  10. Follow company policies and procedures to ensure compliance with safety and security protocols.
  11. Continuously strive to improve customer service experience and provide feedback to management for improvement.
  12. Stay updated on company products, services, and promotions to effectively assist customers.
  13. Assist with training new team members and provide support to colleagues when needed.
  14. Adhere to strict confidentiality guidelines to protect customer information.
  15. Participate in team meetings and provide valuable input to improve processes and procedures.
Where is this job?
This job is located at Miami, FL, USA
Job Qualifications

  • Excellent Customer Service Skills: A Service Center Support Associate At Fedex Should Possess Strong Communication And Interpersonal Skills To Effectively Handle Customer Inquiries And Concerns.

  • Proficient In Computer And Technical Skills: The Role Requires Proficiency In Using Various Computer Systems And Software To Assist Customers With Tracking Packages, Processing Shipments, And Resolving Technical Issues.

  • Attention To Detail: As A Service Center Support Associate, Accuracy Is Crucial In Processing Shipments And Maintaining Customer Records. Candidates Should Have A Keen Eye For Detail To Avoid Errors And Ensure Customer Satisfaction.

  • Ability To Multitask And Work Under Pressure: With A Fast-Paced And High-Volume Work Environment, A Service Center Support Associate Must Be Able To Handle Multiple Tasks And Prioritize Effectively. They Should Also Be Able To Stay Calm And Professional Under Pressure.

  • Knowledge Of Fedex Services And Policies: Candidates Must Have A Good Understanding Of Fedex Products And Services, As Well As Company Policies And Procedures. This Will Enable Them To Provide Accurate Information And Support To Customers.

Required Skills

  • Data Entry

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Computer proficiency

  • Teamwork

  • Organization

  • Problem-Solving

  • Adaptability

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Service Center Support Associate in Miami, FL, USA is $35,000-$45,000 per year. This may vary depending on the specific company, level of experience, and qualifications of the individual.

Additional Information
FedEx is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 20th, 2024
Apply BeforeMay 22nd, 2025
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About FedEx

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.

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