FedEx

Service Center Support Associate

FedEx
Dallas, TX, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to FedEx, a leading global transportation and logistics company. We are currently seeking a highly motivated and customer-focused individual to join our team as a Service Center Support Associate. As a member of our service center, you will play a vital role in providing exceptional support to our customers and ensuring the smooth operation of our service center. If you are a team player with excellent communication skills and a passion for delivering top-notch service, we want to hear from you. Join us and be a part of our dynamic and diverse team at FedEx.

  1. Greet and welcome customers in a friendly and professional manner.
  2. Provide excellent customer service by addressing inquiries and concerns in a timely and efficient manner.
  3. Process and track customer shipments accurately and efficiently.
  4. Assist with loading and unloading packages and shipments.
  5. Monitor and maintain cleanliness and organization of the service center.
  6. Collaborate with team members to ensure smooth and efficient operations.
  7. Communicate effectively with customers and team members to provide updates and resolve issues.
  8. Adhere to company policies and procedures to ensure compliance and safety.
  9. Continuously strive to improve customer satisfaction through proactive problem-solving.
  10. Maintain accurate records and documentation of customer interactions and transactions.
  11. Assist with training and mentoring new team members.
  12. Follow safety protocols and procedures to ensure a safe work environment.
  13. Provide support for other service center roles as needed.
  14. Contribute to a positive and inclusive work environment through teamwork and collaboration.
  15. Keep up-to-date with product and service knowledge to provide accurate and helpful information to customers.
Where is this job?
This job is located at Dallas, TX, USA
Job Qualifications

  • Excellent Customer Service Skills: A Service Center Support Associate Must Possess Excellent Communication And Interpersonal Skills To Provide Exceptional Customer Service To Both Internal And External Customers.

  • Knowledge Of Fedex Services: Candidates Should Have A Thorough Understanding Of Fedex Services, Policies, And Procedures To Effectively Assist Customers With Their Inquiries And Resolve Any Issues.

  • Computer Proficiency: Proficiency In Various Computer Programs, Including Microsoft Office And Fedex-Specific Software, Is Necessary For This Role. Candidates Must Be Able To Navigate Different Systems To Process Shipments And Track Packages.

  • Ability To Multi-Task: A Service Center Support Associate Must Be Able To Handle Multiple Tasks Simultaneously, Such As Answering Phone Calls, Responding To Emails, And Assisting Customers In Person. The Ability To Prioritize And Handle Stress In A Fast-Paced Environment Is Essential.

  • Attention To Detail: Attention To Detail Is Crucial In Ensuring Accurate Processing Of Shipments And Tracking Of Packages. Candidates Must Have A Keen Eye For Detail To Avoid Errors And Ensure Customer Satisfaction.

Required Skills

  • Data Entry

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Computer proficiency

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Organ

Soft Skills

  • Communication

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Service Center Support Associate in Dallas, TX, USA is between $35,000 and $45,000 per year. This may vary depending on the specific company, level of experience, and other factors. Some companies may also offer additional benefits and bonuses.

Additional Information
FedEx is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 20th, 2024
Apply BeforeMay 22nd, 2025
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About FedEx

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.

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