FedEx

Service Center Support Associate

FedEx
Lexington, KY, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to the FedEx team! We are currently seeking a highly motivated and customer-oriented individual to join us as a Service Center Support Associate. As a member of our service center, you will play a crucial role in providing exceptional service and support to our valued customers. We are looking for someone with excellent communication skills, a positive attitude, and a strong work ethic. If you are passionate about delivering outstanding service and committed to continuous improvement, we want to hear from you!

  1. Greet and assist customers in a friendly and professional manner upon arrival at the service center.
  2. Provide information and answer questions about FedEx services, rates, and policies.
  3. Process incoming and outgoing shipments accurately and efficiently.
  4. Handle customer complaints and inquiries in a timely and effective manner.
  5. Maintain a clean and organized work environment in the service center.
  6. Collaborate with team members to ensure timely and accurate delivery of packages.
  7. Uphold company standards for customer service and ensure customer satisfaction.
  8. Develop a thorough understanding of FedEx systems and procedures to effectively troubleshoot and resolve issues.
  9. Continuously seek opportunities for improvement and provide feedback to management.
  10. Follow safety protocols and regulations to maintain a safe working environment.
  11. Maintain a positive attitude and professional demeanor at all times.
  12. Meet or exceed performance metrics for customer service and productivity.
  13. Keep informed of any changes in company policies or procedures and ensure compliance.
  14. Participate in training and development programs to enhance skills and knowledge.
  15. Support other team members and departments as needed to ensure effective and efficient operations.
Where is this job?
This job is located at Lexington, KY, USA
Job Qualifications

  • Excellent Customer Service Skills: A Service Center Support Associate Must Possess Excellent Communication And Interpersonal Skills To Effectively Assist Customers With Their Inquiries And Concerns.

  • Knowledge Of Fedex Services: Familiarity With The Various Services Offered By Fedex, Such As Package Tracking And Delivery Options, Is Essential For A Service Center Support Associate To Provide Accurate And Efficient Assistance To Customers.

  • Attention To Detail: As A Service Center Support Associate, Attention To Detail Is Crucial In Ensuring The Accurate Processing Of Shipments And Tracking Information. This Includes Carefully Reviewing And Entering Data, As Well As Identifying And Resolving Any Discrepancies.

  • Ability To Work In A Fast-Paced Environment: The Service Center Support Associate Role Requires The Ability To Work Efficiently In A Fast-Paced And High-Volume Environment. This Includes Multitasking, Prioritizing Tasks, And Meeting Tight Deadlines.

  • Proficiency In Technology: A Service Center Support Associate Must Be Comfortable Using Various Computer Systems And Software, Such As Microsoft Office And Fedex's Internal Tracking And Customer Service Tools. Proficiency In Technology Is Necessary To Provide Timely And Accurate Assistance To Customers.

Required Skills

  • Data Entry

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Teamwork

  • shipping

  • Problem-Solving

  • Adaptability

  • It Troubleshooting

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Service Center Support Associate in Lexington, KY, USA is between $30,000 and $40,000 per year. This may vary depending on the specific company, experience level, and benefits offered.

Additional Information
FedEx is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 20th, 2024
Apply BeforeMay 22nd, 2025
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About FedEx

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.

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