Service Center Support Associate
Welcome to the world of FedEx, where we are committed to delivering excellence and providing exceptional customer service. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Service Center Support Associate. As a Service Center Support Associate, you will be the first point of contact for our customers and play a crucial role in ensuring their satisfaction. If you have a passion for helping others and thrive in a fast-paced environment, then we want you to be a part of our team!
- Greet and assist customers in a friendly and professional manner.
- Act as the first point of contact for all customer inquiries and concerns.
- Provide accurate and timely information to customers regarding shipping services, pricing, and delivery options.
- Process customer shipments and handle all necessary paperwork.
- Ensure that all customer information is accurately entered into the system.
- Assist customers with tracking their packages and resolving any delivery issues.
- Collaborate with other team members to ensure efficient and timely processing of customer shipments.
- Maintain a clean and organized work environment.
- Adhere to all company policies and procedures.
- Continuously strive to meet and exceed customer expectations.
- Handle customer complaints and escalate to the appropriate department when necessary.
- Educate customers on additional FedEx services and products.
- Maintain a positive and professional attitude at all times.
- Act as a brand ambassador for FedEx, representing the company in a positive manner.
- Perform other duties as assigned by the supervisor or manager.
Excellent Customer Service Skills: A Service Center Support Associate At Fedex Must Possess Strong Communication And Interpersonal Skills To Effectively Assist Customers With Their Inquiries And Concerns.
Proficient In Computer Applications: The Role Requires The Ability To Navigate Multiple Computer Systems And Software Programs To Process Customer Transactions And Track Shipments.
Attention To Detail: The Ideal Candidate Should Have A Keen Eye For Detail To Ensure Accurate Data Entry And Processing Of Customer Requests.
Ability To Work In A Fast-Paced Environment: The Service Center Can Get Busy At Times, And A Service Center Support Associate Must Be Able To Work Efficiently Under Pressure And Handle A High Volume Of Customer Interactions.
Team Player: Fedex Values Teamwork, And A Service Center Support Associate Must Be Able To Work Collaboratively With Their Colleagues To Ensure Smooth Operations And Excellent Customer Service.
Data Entry
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Organization
Problem-Solving
Adaptability
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Center Support Associate in Denver, CO, USA is $42,000-$55,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry.
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FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
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